Customer Service Officer - Central Administrative Hub (532800) in Cambridge

Department of Health Hospitals & Primary Care HPC - Virtual Care Unit

Applications must be submitted by Sunday 08 February, 2026 11:55 PM AEST.

Award/Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

Employment type: Permanent, full-time

Region: South

Location: 89 Cambridge Park Drive

Deliver efficient administrative and reception support within inpatient and outpatient services, ensuring high-quality customer service, accurate record management, and effective communication. This role requires strong organisation, confidentiality, and the ability to work independently in a fast‑paced healthcare environment.

The Customer Service Officers at the Department of Health Tasmania’s Central Administrative Hub are part of a small, dynamic team supporting the Outpatient Transformation Program, which aims to improve public outpatient services across Tasmania. This team plays a key role in streamlining administrative workflows and enhancing service delivery through contemporary practice management and call centre principles. The team ensures efficient, consumer-centred administrative support using a range of software and office systems. Their work helps reduce delays and improve consistency across outpatient services statewide.

The Role

• Provide efficient administrative and/or reception services to Inpatient or Outpatient Service Units (or other clerical/administration area as required), utilising a range of software packages and office equipment, in accordance with established Agency policy, guidelines and procedures.
• Provide high-quality administrative and clerical support.
• Handle enquiries with sensitivity and confidentiality.
• Maintain accurate client records and filing systems.
• Communicate effectively and work independently under pressure.

This role is ideal for individuals with strong organisational skills, a client-focused mindset, and the ability to adapt in a fast-paced healthcare setting.

You will need to provide efficient administrative and/or reception services to Inpatient or Outpatient Service Units (or other clerical/administration area as required), utilising a range of software packages and office equipment, in accordance with established Agency policy, guidelines and procedures.

Details of appointment

Multiple Permanent full time and part time, day worker positions, working up to 76 hours per fortnight, commencing as soon as possible. Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount. Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here.

Note: Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents. We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered. You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties. A separate statement addressing each individual selection criteria is not required.

Please Note: All attachments must be in Microsoft Word or PDF format. Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Applications from Recruitment agencies will not be accepted for this role.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice.