Sr. Director Localization (Learning and Operations)

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Role Summary: As a Senior Director Localization (Learning & Operations), you serve as the critical link between our proven U.S. operational models and the specific regulatory and cultural requirements of our new international markets (Europe, Asia). You are responsible for the end-to-end adaptation of training materials, knowledge bases, and operational playbooks. You will work closely with local Master Driving Instructors and product teams to ensure that our global operational standards translate into high-fidelity, locally compliant, and effective learning experiences.

Key Responsibilities:

• Content Adaptation & Localization: Audit US based training materials, IKBs, and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviours.
• Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes, traffic laws, and regional safety mandates.
• Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within our content management systems.
• Cross-Functional Liaison: Act as the strategic bridge between global product teams, U.S.-based operations, and local in-country experts. Facilitate a frictionless, accelerated review and approval cycle.
• Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure all learning tools are optimised for local language, iconography, and usability.

Required Qualifications:

• Experience: 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics).
• Strategic Adaptability: Proven ability to manage multiple content streams, hit aggressive launch timelines, and adapt rapidly to changing regulatory requirements.
• Detail Orientation: Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy.
• Communication: Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders.
• Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems.

Preferred Qualifications:

• Deep understanding of the regulatory landscape for the target region (e.g., EU road safety standards).
• Experience in a high-growth startup environment, particularly in supporting international market entry.
• Familiarity with translation workflows and managing bilingual documentation lifecycles.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.