At a Glance
- Tasks: Lead the growth and operations of our Autonomous Vehicle division in the UK.
- Company: Join TaskUs, a leader in outsourced digital services with a People First culture.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on inclusivity and career development.
- Why this job: Make a real impact in the innovative field of autonomous mobility.
- Qualifications: 7+ years in operations management, preferably in the AV industry.
The predicted salary is between 90000 - 110000 £ per year.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer: At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Role Overview: Think of yourself as a strategic architect and operational engine playing a direct role in the growth, innovation and end-to-end operational delivery of our Autonomous Vehicle (AV) division. You will orchestrate high-stakes operational campaigns - including the launch and scaling of remote assistance, emergency response, and localized fleet management - ensuring that our industry-leading safety SLAs, technical metrics, and regulatory requirements are met with absolute precision.
- Strategic & Operational Leadership
- AV Operations Strategy: Act as the primary client facing operational leader for our UK presence, deeply understanding the AV industry, competitive pressures, and local regulatory frameworks to scale operations safely and efficiently.
- Fiscal & P&L Stewardship: Own the full operational budget and financial forecasting for UK operations. Ensure top-line revenue targets, gross margins, and cost-per-mile metrics align with the specialized costs of high-tier technical support and fleet maintenance.
- Scale & Infrastructure Growth: Map out and execute the physical and digital infrastructure roadmaps required to support expanded remote assistance, emergency dispatch technologies, and depot operations.
- Regulatory & Compliance Management: Ensure all operations strictly adhere to UK transportation laws, autonomous vehicle testing regulations, and local municipal frameworks, managing liability and performance requirements with zero tolerance for compromise.
- Stakeholder management & High-Stakes Communication
- Executive & Global Alignment: Serve as the critical bridge between UK ground operations and the client, global cross-functional leadership, and our C-suite, possessing the professional gravitas to influence global operational strategies.
- Crisis & Incident Command: Serve as the ultimate escalation point for critical operational incidents. You must remain poised under extreme pressure, leading client facing incident response teams during high-stakes safety or technical anomalies.
- Cross-Functional Orchestration: Partner seamlessly with internal departments (Client Services, WF, Finance etc.) to ensure local operational requirements and remote assistant needs are prioritized and resourced.
- Operational Excellence & Risk Mitigation
- UK Launch & Deployment: Lead the strategic launch of our remote assistant networks and emergency response frameworks in the UK, applying a "fail-proof," safety-first methodology to these life-critical workstreams.
- Performance Accountability: Drive operational teams to consistently exceed strict contractual and internal KPIs, specifically those tied to latency, uptime, response times, and safety protocols essential for rider and public trust.
- Vigilant Risk Mitigation: Proactively identify operational, technical, and commercial risks inherent in scaling autonomous technology. Architect and implement innovative operational workflows that allow for rapid software/hardware deployment without compromising public safety.
- Team Empowerment & Innovation
- Specialized Talent & Culture: Build and mentor a high-performing operations team. Drive a culture of continuous improvement, coaching personnel in advanced AV monitoring, emergency protocols, and human-in-the-loop AI integration.
- Value-Driven Innovation: Continuously audit depot and remote operations to identify inefficiencies. Champion technical and operational innovations that differentiate our services from global competitors.
Requirements
- Experience: 7+ years of progressive leadership experience in operations management, fleet response, scale-up technology environments, or high-stakes mission control/call center operations.
- Sector Expertise: Proven track record within the Autonomous Vehicle (AV) industry, Advanced Mobility sectors, ridesharing platforms, or automotive OEMs, with deep experience navigating complex operational frameworks.
- Strategic Launch Track Record: Demonstrated success launching and scaling complex, real-time operational service lines, preferably involving emergency response, dispatch, or remote assistance environments.
- UK Market Expertise: Deep familiarity with UK-specific transport regulations, labor laws, and business operations.
- Technical & Analytical Literacy: Ability to interpret complex technical telemetry, data analytics, and commercial requirements related to AV technology, translating them into operational execution.
- Education: Bachelor’s Degree or MBA is preferred.
Work Location/Schedule
- Location: Onsite, but must be based near or willing to relocate to the Manchester, UK area to oversee local operations.
- Hours: Primary UK working hours (with flexibility to support global business needs).
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Senior Director of Field Operations (Autonomous Mobility) in Manchester employer: TaskUs
TaskUs is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place to work as an Autonomous Vehicle Emergency Response Specialist in Manchester. With competitive benefits such as an annual salary of £32k, private medical insurance, and a referral incentive program, employees are supported both personally and professionally. The company fosters a collaborative work culture that encourages growth and development, ensuring that every team member can thrive in their role while contributing to the innovative field of autonomous vehicle technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Field Operations (Autonomous Mobility) in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TaskUs and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TaskUs!
✨Showcase Your Skills with a Portfolio
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✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TaskUs keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Director of Field Operations (Autonomous Mobility) in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TaskUs:This is your chance to really connect with the team at TaskUs. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TaskUs
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TaskUs.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TaskUs that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TaskUs. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
