At a Glance
- Tasks: Lead client services, manage strategic campaigns, and drive operational growth.
- Company: Join TaskUs, a leader in outsourced digital services with a People First culture.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and opportunities for professional growth.
- Other info: Remote work with flexible hours and travel opportunities across the globe.
- Why this job: Make a real impact by fostering strong client partnerships and driving innovation.
- Qualifications: 7+ years in client services or account management, preferably in FinTech.
The predicted salary is between 48000 - 72000 £ per year.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer: At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Responsibilities include streamlining processes, addressing client issues, and fostering strong partnerships, ultimately driving business growth and maintaining high standards of service quality. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will manage a team of three or more client services managers with roll-up responsibility for their campaigns.
As the Senior Client Services Director, you will:
- Conduct weekly/monthly/quarterly business reviews.
- Be the proactive conduit in reporting progress/activities to/from clients and facilitate communication between internal teams regarding client needs.
- Conduct face-to-face meetings with clients to effectively manage the accounts.
- Become a trusted partner for clients, understanding their needs and what is important for them to succeed.
- Achieve annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance.
- Grow the headcount, revenue, and margins on accounts.
- Lead contract negotiations during the lifecycle of the contract.
Communication: You must be able to charm and influence people across the world. You will provide actionable feedback for improvement/course correction internally and externally. You must also be comfortable influencing across teams/stakeholders. You will present to groups and 1/1 and host engaging client visits.
Operational Management: You will demonstrate an attitude where you roll up your sleeves and handle issues that arise. You must achieve expectations for your team's contribution to the Contractual KPIs for each account. You will be responsible for administration of internal/external reporting requirements.
Strategic Management: You will strategise with clients to identify opportunities for growth. You will lead the internal team to ensure we have focus on long and short-term objectives. You will identify risks and provide solutions that allow for innovation and change. You will brainstorm with management/peers for best practices. You will continuously drive performance enhancement and drive real value initiatives for clients.
Requirements:
- 7+ years of experience in client services, account management, or a similar role.
- Experience in the Fintech industry is highly desirable.
- Strong strategic planning and execution skills.
- In-depth understanding of the BPO industry.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Familiarity with performance metrics and KPIs.
- Experience in sales or business development.
- Ability to thrive in a fast-paced, dynamic environment.
- Bachelor's Degree or MBA is preferred.
Work Location / Work Schedule / Travel: Remote. Candidates can be based in the following locations: UK, Ireland, Greece. EU working hours/flexible to business needs. Traveling domestically and internationally is required.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorised recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL.
Senior Director of Client Services in Manchester employer: TaskUs
TaskUs is an exceptional employer that prioritises a People First culture, offering competitive salaries and comprehensive benefits to ensure the well-being of its employees. With a strong commitment to professional growth and internal mobility, TaskUs fosters an inclusive environment where diverse talents can thrive, making it an ideal place for those seeking meaningful and rewarding careers in the fast-paced digital services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Client Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially the People First approach at TaskUs, and think about how you can contribute to that environment.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Director of Client Services. Highlight your strategic planning skills and how you've driven growth in past roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Senior Director of Client Services in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director of Client Services role. Highlight your experience in client management and strategic planning, and show how your skills align with what we’re looking for at TaskUs.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you’ve driven growth or improved client satisfaction.
Be Authentic:Let your personality shine through in your application. We value a People First culture, so showing us who you are and how you connect with others can really make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the TaskUs team!
How to prepare for a job interview at TaskUs
✨Know Your Client Services Inside Out
Before the interview, dive deep into the specifics of client services and account management. Familiarise yourself with the latest trends in the BPO industry, especially those relevant to TaskUs. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic planning and execution skills. Think about times when you've successfully identified growth opportunities or solved complex client issues. Be ready to discuss how you can apply these experiences to drive success at TaskUs.
✨Communicate Like a Pro
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. Prepare for potential questions about how you would handle client meetings or present to stakeholders. Remember, effective communication is key to building strong partnerships.
✨Be Ready to Roll Up Your Sleeves
TaskUs values a hands-on approach, so be prepared to discuss how you've tackled challenges directly in previous roles. Share specific instances where you took initiative to resolve issues or improve processes, showcasing your proactive attitude and problem-solving skills.
