Operations Manager - Manchester,UK

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has helped the company grow to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes growth, technology, and a culture of constant motion to meet client needs.

What We Offer: TaskUs prioritizes employees’ well-being with competitive salaries and comprehensive benefits. We support a People First culture through departments such as Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all career stages.

Role Overview

As an Operations Manager, your mission is to lead your team, drive operational excellence, and ensure that every incident and emergency response is handled with precision and care. You will focus on keeping your fleet, team, and operations safe, efficient, and ready to handle anything, directly impacting the customer experience by ensuring interactions are safe, smooth, and effective.

Responsibilities

• Ensure the Emergency Response Team (ERT) consistently meets operational KPIs, incident response times, and safety benchmarks.
• Create innovative processes and strategies that empower each team member to perform at their best in high-pressure situations.
• Be visible and approachable—walk the floor, connect with your team, provide coaching, and make them feel valued.
• Identify each teammate’s strengths and areas for growth, assigning tasks that challenge them while showcasing their talents.
• Manage, mentor, and develop team members to ensure long-term growth and operational excellence.
• Coordinate with cross-functional teams (Safety, Operations, Engineering) to handle incidents efficiently and safely.
• Develop, implement, and continuously improve emergency protocols, incident response playbooks, and readiness drills.
• Monitor and analyze metrics, using data to drive decisions, optimize workflows, and improve performance.
• Develop, maintain and improve Emergency Response Team procedures, incident command protocols, and escalation frameworks.
• Manage ERT staffing, deployment planning, and resource readiness including field units, support vehicles, and on-call rotations.
• Coordinate responses to incidents involving autonomous vehicles and ensure proper escalation, root-cause review, and mitigation.
• Partner with Safety, Operations, Legal, Communications, and Engineering teams to ensure incident handling aligns with regulatory, compliance, and company standards.
• Monitor and report on operational metrics and drive continuous improvement initiatives.
• Oversee training, simulation exercises, and readiness drills for ERT members and partner vendors.
• Develop contingency and business continuity plans for high-impact scenarios and support expansion into new markets.
• Ensure vendor and partner performance meets safety, quality, and cost standards.
• Manage department budget, staffing forecasts, and vendor contracts tied to emergency operations.

Qualifications

• Bachelor’s degree in Engineering, Safety, Operational Management, or related field; or equivalent experience.
• 1+ years of operations management experience, preferably in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
• Valid driving license for 3 years.
• Proven track record of incident management, crisis response or emergency operations leadership.
• Experience working cross-functionally with engineering, safety, operations and regulatory teams.
• Excellent analytical skills; able to use data and metrics to drive decision-making and process improvement.
• Strong verbal and written communication skills, capable of influencing senior leadership and guiding multi-disciplinary teams.
• Travel and field deployment as required (within or outside market region).
• Ability to thrive in a fast-paced, evolving environment and adapt quickly to change.

Minimum Requirements

• Two or more years of managing supervisors with established KPIs.
• One or more years of client management experience (nice to have).
• Bachelor’s degree in business administration or management (or related field).

Job Expectations

This role will be dedicated to managing the ERT Team.

Competencies

• Strategic Planning
• Process Improvement
• Resource Management
• Performance Metrics
• Team Leadership
• Client Relationship
• Risk Management
• Stakeholder Management
• Decision Making
• Communication Skills

Benefits

• Private Medical Insurance (PMI) through BUPA
• Dental through BUPA
• Life through Canada Life
• Income Protection through Canada Life
• Pension through Aviva

Additional Information

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure you communicate with authorized TaskUs recruiters.

DEI: TaskUs believes innovation and higher performance come from diverse backgrounds. We welcome applicants from all walks of life. TaskUs is committed to equal access to opportunities and providing reasonable accommodations in the hiring process.

Explore all TaskUs career opportunities and apply at the provided URL: https://www.taskus.com/careers/.

TaskUs is an equal opportunity employer and supports diversity and inclusion. Req Id: R_2512_16545. Posted At: Thu Dec 04 2025.