Learning And Development Specialist in Manchester

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer: At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader - Trainer really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organisation. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programmes. These programmes should be aligned with product-specific training methodologies and initiatives.

As a Trainer, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programmes and the other learning opportunities across the organisation;
• Amend and revise programmes as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programmes;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning;
• Ensure that all trainees adhere to the company’s Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements:

• Fluent English speaker
• With at least 1 to 2 years of working experience in a related field (training or teaching experience)
• Preferable BPO experience
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organisational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours
• 2 years minimum valid Driver's License

Benefits:

• Private Medical Insurance (PMI) through BUPA
• Dental through BUPA
• Life through Canada Life
• Income Protection through Canada Life
• Pension through Aviva