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- Tasks: Lead and manage the IT support team to deliver exceptional customer service.
- Company: A top outsourcing provider based in Manchester with a vibrant work culture.
- Benefits: Full-time role with opportunities for career advancement and professional growth.
- Why this job: Step into a leadership role and make a real difference in IT support.
- Qualifications: Bachelor’s degree, MCDST Certification, and 5 years of supervisory experience required.
- Other info: Join a dynamic environment where your leadership skills can shine.
The predicted salary is between 36000 - 60000 £ per year.
A leading outsourcing provider in Manchester is seeking an Information Technology Supervisor to oversee IT support operations and manage the Desktop Support/IT Support Team. You will be responsible for guiding the team, conducting performance reviews, and ensuring top-notch customer service.
Candidates should possess:
- A Bachelor’s degree in a relevant field
- MCDST Certification
- At least 5 years of supervisory experience in IT support
This full-time role offers a great opportunity to lead in a dynamic work environment.
IT Support Supervisor: Lead Desktop & Service Delivery in Manchester employer: TaskUs
Contact Detail:
TaskUs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Supervisor: Lead Desktop & Service Delivery in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies like the one you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job search game.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you would handle specific situations that might come up in the role, like managing team performance or resolving customer issues.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led teams in the past. Highlight your experience with performance reviews and how you’ve improved team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Supervisor: Lead Desktop & Service Delivery in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and supervisory roles. We want to see how your background aligns with the job description, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Supervisor role. Share specific examples of your leadership and customer service skills that match what we’re looking for.
Show Off Your Certifications: Don’t forget to mention your MCDST Certification and any other relevant qualifications. We love seeing candidates who are committed to their professional development, so make sure these stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at TaskUs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support and IT service delivery. Be ready to discuss specific tools and technologies you've used in previous roles, as well as any relevant certifications like the MCDST.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, conducted performance reviews, and resolved conflicts. This will show that you're not just technically savvy but also a great team leader.
✨Customer Service is Key
Since this role involves ensuring top-notch customer service, think of instances where you've gone above and beyond for clients or users. Be ready to share these stories to highlight your commitment to excellent service and problem-solving skills.
✨Research the Company Culture
Before the interview, take some time to understand the company's culture and values. This will help you tailor your responses to align with what they’re looking for in a candidate. Plus, it shows that you're genuinely interested in being part of their team.
