At a Glance
- Tasks: Lead and support a dynamic IT team while solving tech challenges.
- Company: Join TaskUs, a leader in outsourced digital services with a People First culture.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and opportunities for professional growth.
- Other info: Flexible work hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact in tech while fostering an inclusive and collaborative environment.
- Qualifications: 5+ years in IT support, supervisory experience, and a relevant degree required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester, England, United Kingdom
About TaskUs
TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.
What We Offer
At TaskUs, we prioritise our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Job Responsibilities
- You will develop and manage effective working relationships with other departments, groups and personnel.
- You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
- You will be responsible for assigning and prioritising work, setting expectations, promoting goals and priorities, and performance management.
- You will conduct periodic performance reviews of IT Support Specialists.
- You will oversee desktop support operations and ensure excellent customer service to all internal or external customers.
- You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
- You will provide analysis on desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator).
- You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future releases.
- You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator) to improve services, processes, roll out new applications, increase and promote security.
- You will ensure service-level agreements are communicated and understood by the desktop support team.
Requirements
- Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer‑related course.
- You must have a minimum of 5 years IT support experience in a supervisory capacity and 7+ years of overall IT support experience.
- MCDST Certification is required.
- Knowledge of IT systems and equipment as well as their installation, configuration, maintenance, and repair.
- Knowledge of IT requirements / demands in call centre operations and organisation, particularly in the area of operations support.
- Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
- Strong time and project management skills.
- Excellent oral and written communication skills.
- Fluency in the English language.
- Adaptive to changing work schedules and working hours.
- Excellent problem determination technique.
- Well‑organised and good follow through on commitments to customers.
- Strong problem‑solving, decision‑making, and analytical skills.
DEI / EEO Statement
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We welcome applicants from all walks of life and are committed to inclusive and equitable practices.
Employment type: Full‑time
Job function: Information Technology
Industries: Outsourcing and Offshoring Consulting
Apply through the TaskUs careers portal at https://www.taskus.com/careers/
Information Technology Supervisor in Manchester employer: TaskUs
At TaskUs, we pride ourselves on being an exceptional employer in Manchester, offering a vibrant work culture that prioritises employee well-being and professional growth. Our commitment to a People First approach is evident through our comprehensive benefits packages, inclusive environment, and opportunities for internal mobility, making it an ideal place for IT professionals to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching TaskUs and its culture. Understand their commitment to a People First approach and think about how your experience aligns with that. Tailor your responses to show how you can contribute to their inclusive environment.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of IT systems and desktop support operations. Be ready to discuss specific scenarios where you've solved problems or improved processes, as this will showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TaskUs team and being part of their exciting journey.
We think you need these skills to ace Information Technology Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Information Technology Supervisor role. Highlight your supervisory experience and technical skills that match the job description. We want to see how you can lead a team and solve IT issues!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for TaskUs. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Technical Writing Skills:Since the role requires strong technical writing abilities, consider including a brief example of your documentation skills in your application. This could be a summary of a problem you solved or a process you improved. We appreciate clarity and detail!
Apply Through Our Website:Don’t forget to apply through the TaskUs careers portal! It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TaskUs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT systems and equipment. Be prepared to discuss your experience with desktop support operations and how you've handled specific technical issues in the past.
✨Showcase Your Leadership Skills
As an Information Technology Supervisor, you'll need to demonstrate your ability to lead a team. Think of examples where you've successfully managed a team, assigned tasks, and conducted performance reviews. Highlight your approach to fostering a positive team environment.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms. Be ready to discuss how you ensure that service-level agreements are understood by your team and how you handle customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Prepare to walk through your problem determination techniques and how you would resolve common desktop-related issues. This will showcase your analytical skills and decision-making abilities.
