Director, Learning Experience Delivery in Manchester

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer: At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

As the Director, Learning Experience Delivery, you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the organisation, aligned with the company’s objectives. The Talent Roadmap should support the development of all leaders within the business, thus improving organisational effectiveness and employee performance.

Responsibilities:

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.
• Partner with functional stakeholders to identify and prioritise learning needs and gaps aligned with business needs, while cultivating a culture of learning.
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices.
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, ensuring content relevance, participant engagement, and knowledge retention.
• Coach and develop a team of L&D professionals, providing guidance, feedback, and professional development opportunities to support their growth and success.
• Develop learning strategies that are clearly aligned to and support business objectives. Design solutions that are relevant, prioritised, and aligned to talent needs.
• Conceptualise and develop content catering to audiences from different functions.
• Ensure that the L&D curriculum is tracked and maintained in the Learning Management System.
• Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement.
• Stay abreast of emerging trends and developments in L&D, recommending and implementing enhancements to programs and processes as needed.
• Identify gaps and recommend and create scalable learning solutions to improve learner retention, job performance, and the overall employee experience.
• Design, develop, and implement the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs.
• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness.
• Provide guidance and support to managers and employees on performance management process, career development, and individual learning plans.
• Manage the L&D budget, resources, and vendor relationships to optimise ROI and quality of services.

Required Skills/Abilities:

• Excellent presentation, interpersonal, and influencing skills.
• Ability to coach, mentor, consult, and partner with peers and with other functional leads.
• Learning design and delivery skills.
• Thorough understanding of proven and latest L&D methods and best practices.
• Exceptionally good verbal and written communication skills.
• Proficiency in MS Office and Learning Management System.

Work Experience:

• 15+ years of global Learning and Development including learning design and delivery, stakeholder management.
• Experience of having run and managed L&D for global organisations.
• Ability to manage global stakeholders.
• Experience of having delivered learning solutions for LATAM, NAMEULA, and APAC.

Education:

• Master’s degree in HR or Organisational Development, Business Administration, or related field; MBA in HR, or Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in a leadership role.

Other Skills:

• Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff.
• Strong organisational and interpersonal management skills.
• Ability to manage time effectively and efficiently.
• Self-motivated and directed with keen attention to detail.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorised recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.