At a Glance
- Tasks: Guide autonomous vehicles through complex driving scenarios and ensure safety.
- Company: Join TaskUs, a leader in digital services and customer experience.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible working hours.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be part of a revolutionary team shaping the future of transportation.
- Qualifications: Experience in emergency telecommunications and strong problem-solving skills required.
The predicted salary is between 32000 - 32000 £ per year.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
What We Offer: At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
As a Call Handler / Emergency Response Specialist you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.
Benefits: Our benefits include:
- Annual Salary: £32k
- Private Medical Insurance (PMI) through BUPA
- Dental Insurance through BUPA
- Life Insurance through Canada Life
- Income Protection Insurance through Canada Life
- Pension Insurance through Aviva
Minimum Requirements:
- Pass a background check, drug test, and physical.
- 999/ Emergency Telecommunications experience or similar - minimum of 1 year experience
- Valid drivers license with 3 years of driving experience and a clean driving record
Responsibilities:
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Do you have what it takes to become an Emergency Response Specialist?
- Deescalation skills/experience
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including holidays
TaskUs will also provide:
- Be part of a pioneering team shaping the future of transportation
- Contribute to enhancing safety and efficiency on the roads
- Work in a collaborative and supportive environment
- Birthday Leave
- Referral Incentive Program
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Call Handler / Emergency Response Specialist (Mid-day shift) in Manchester employer: TaskUs
TaskUs is an exceptional employer that prioritises a People First culture, offering competitive salaries and comprehensive benefits, including private medical and dental insurance. With a strong commitment to employee growth and a collaborative work environment, TaskUs provides unique opportunities for career advancement in the rapidly evolving field of autonomous vehicle technology, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler / Emergency Response Specialist (Mid-day shift) in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TaskUs's People First ethos. Show us that you understand our commitment to employee well-being and how you can contribute to that positive environment.
✨Tip Number 2
Practice your problem-solving skills! As a Call Handler, you'll need to think on your feet. Try out some mock scenarios where you have to guide an AV through tricky situations. This will help you feel more confident during the real deal.
✨Tip Number 3
Brush up on your communication skills! You'll be interacting with both AVs and team members. Make sure you can clearly convey information and instructions. Maybe even role-play with a friend to get comfortable!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to connect with you. Don't miss out on this opportunity!
We think you need these skills to ace Call Handler / Emergency Response Specialist (Mid-day shift) in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a Call Handler / Emergency Response Specialist and how you can contribute to our People First culture.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in emergency telecommunications or similar roles. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our innovative team at TaskUs.
How to prepare for a job interview at TaskUs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler / Emergency Response Specialist. Familiarise yourself with the key tasks like navigational assistance and safety oversight. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or made quick decisions in high-pressure situations. This is crucial for the role, so be ready to discuss how you can adapt to dynamic road conditions and unexpected challenges.
✨Emphasise Your Communication Skills
As you'll be interacting with autonomous vehicles and possibly other team members, strong communication skills are essential. Think of instances where you've effectively communicated in challenging situations, and be prepared to share these during the interview.
✨Demonstrate Your Tech Savviness
Since this role involves working with cutting-edge technology, it's important to show that you're comfortable with new tech. Brush up on any relevant technologies related to autonomous vehicles and be ready to discuss how you adapt to new processes and tools.
