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- Tasks: Lead client management and drive business growth through strategic campaigns and partnerships.
- Company: Join TaskUs, a global leader in innovative BPO with a People First culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Why this job: Make a real impact by managing key client relationships and driving success.
- Qualifications: Proven experience in client services and strong leadership skills.
- Other info: Dynamic environment with a focus on innovation and career advancement.
The predicted salary is between 72000 - 108000 £ per year.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Imagine yourself going to work with one thing on your mind: that you will manage one or two strategic campaigns and as needed non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied. Responsibilities include streamlining processes, addressing client issues, and fostering strong partnerships, ultimately driving business growth and maintaining high standards of service quality.
As you tackle your new tasks for the day, you know that it comes down to one thing: that you will manage a team of three or more client services managers with roll-up responsibility for their campaigns.
As the Senior Client Services Director, you will:- Be doing client management wherein you will conduct weekly/monthly/quarterly business reviews.
- You will be the proactive conduit in reporting progress/activities to/from clients and facilitate communication between internal teams regarding client needs.
- You will conduct face-to-face meetings with clients, wherever they are, to effectively manage the accounts.
- You will have the ultimate aim of becoming a trusted partner for clients wherein you will understand their needs, desires and what is important for them to succeed.
- You will be doing Financial Management, wherein you must achieve annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance.
- You will grow the headcount, revenue and margins on accounts.
- As needed, you will lead contract negotiations during the lifecycle of the contract.
- You must be able to charm and influence people across the world.
- You will provide actionable feedback for improvement/course correction internally and externally.
- You must also be comfortable influencing across teams/stakeholders.
- You will present to groups and 1/1 and host engaging client visits.
- You will demonstrate an attitude where they roll-up-their-sleeves and handle issues that arise.
- You must achieve expectations for their team’s contribution to the Contractual KPIs for each.
Senior Director of Client Services (Fintech) in London employer: TaskUs
Contact Detail:
TaskUs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Client Services (Fintech) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Senior Director of Client Services role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. At TaskUs, they value a People First approach, so be ready to discuss how you can contribute to that culture while driving client satisfaction and business growth.
✨Tip Number 3
Showcase your client management skills! Be prepared to share specific examples of how you've successfully managed client relationships and driven results in previous roles. This will demonstrate your ability to become a trusted partner for clients.
✨Tip Number 4
Don't forget to apply through our website! We at StudySmarter want to see your application come through directly, so make sure you take that step. It shows initiative and gives us a chance to see your enthusiasm for the role.
We think you need these skills to ace Senior Director of Client Services (Fintech) in London
Some tips for your application 🫡
Show Your Passion for Client Services: When writing your application, let your enthusiasm for client management shine through. We want to see how you can charm and influence clients, so share examples of how you've built strong partnerships in the past.
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your successes! Use numbers and metrics to demonstrate how you’ve driven business growth and met campaign goals. This will help us see the impact you've made in previous roles.
Tailor Your Application to Us: Make sure your application speaks directly to our culture and values. Research TaskUs and mention how your experience aligns with our People First approach. We love seeing candidates who understand our mission!
Keep It Professional Yet Engaging: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well, as this reflects your communication skills, which are crucial for the role.
How to prepare for a job interview at TaskUs
✨Know Your Client Management Inside Out
Make sure you understand the ins and outs of client management, especially in a fintech context. Be ready to discuss how you've successfully managed client relationships in the past, including specific examples of how you've met campaign metrics and SLAs.
✨Showcase Your Financial Acumen
Since financial management is key for this role, brush up on your financial forecasting skills. Be prepared to talk about how you've achieved revenue targets and managed gross margins in previous positions. Use numbers and data to back up your claims!
✨Demonstrate Your Communication Skills
This role requires you to charm and influence people globally, so practice articulating your thoughts clearly and confidently. Think of examples where you've effectively communicated with clients or internal teams, and be ready to share those stories during the interview.
✨Be Ready to Roll Up Your Sleeves
The hiring team will want to see that you're not afraid to get hands-on. Prepare to discuss situations where you've tackled challenges head-on and how your proactive approach has led to successful outcomes. Show them you're ready to dive into operational management!