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For Companies At a Glance
- Tasks: Lead and support a dynamic IT team while ensuring top-notch customer service.
- Company: Join TaskUs, a fast-growing digital services provider with a People First culture.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact in tech while developing your leadership skills.
- Qualifications: 5+ years in IT support with supervisory experience; strong problem-solving skills required.
- Other info: Be part of an inclusive team that values diverse backgrounds and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer:
At TaskUs, we prioritise our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
As an IT Supervisor, you will:
- Develop and manage effective working relationships with other departments, groups and personnel.
- Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
- Be responsible for assigning and prioritising work, setting expectations, promoting goals and priorities, and performance management.
- Conduct periodic performance reviews of IT Support Specialists.
- Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
- Provide analysis on desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
- Coordinate with product development and other internal departments to resolve issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future releases.
- Provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- Ensure service level agreements are communicated and understood by the desktop support team.
Requirements:
- Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- Minimum of 5 years IT support experience in Supervisory capacity and 7+ years of IT Support experience.
- MCDST Certification is required.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- Knowledge of I.T. requirements/demands in call centre Operations and organisation, particularly in the area of Operations support.
- Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
- Strong time and project management skills.
- Excellent oral and written communication skills. Fluency in the English language.
- Adaptive to changing work schedules and working hours.
- Excellent problem determination technique.
- Excellent customer orientation.
- Well-organised and good follow through on commitments to customers.
- Strong problem-solving, decision-making, and analytical skills.
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.
IT Supervisor employer: TaskUs
Contact Detail:
TaskUs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common IT Supervisor questions and practicing your responses. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that interview!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your past projects, achievements, and any relevant certifications. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people at TaskUs. Plus, you'll be one step closer to joining our #RidiculouslyGood culture!
We think you need these skills to ace IT Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Supervisor role. Highlight your relevant experience, especially in supervisory positions and IT support. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background can contribute to our People First culture. Keep it engaging and personal!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention any certifications like MCDST and your experience with IT systems. We love seeing candidates who are not just experienced but also passionate about technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at TaskUs
✨Know Your Tech Inside Out
As an IT Supervisor, you'll need to demonstrate your technical expertise. Brush up on the latest technologies and be ready to discuss how you've implemented solutions in past roles. Be prepared to answer questions about troubleshooting and problem-solving in real-time.
✨Showcase Leadership Skills
Since this role involves leading a team, highlight your experience in managing and mentoring IT support staff. Share specific examples of how you've motivated your team, handled conflicts, or improved performance. This will show that you can lead effectively in a fast-paced environment.
✨Understand the Company Culture
TaskUs prides itself on a People First culture. Research their values and think about how your personal values align with theirs. During the interview, express your enthusiasm for working in an inclusive environment and how you can contribute to their community-focused initiatives.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
