At a Glance
- Tasks: Support autonomous vehicles in tricky driving situations and ensure their safety.
- Company: Join TaskUs, a leader in digital services for tech companies.
- Benefits: Enjoy a competitive salary, private medical insurance, and a pension plan.
- Other info: Flexible schedule with opportunities for growth in a dynamic environment.
- Why this job: Be at the forefront of AV technology and make a real difference.
- Qualifications: Must have a valid UK driver’s license and strong problem-solving skills.
The predicted salary is between 32000 - 32000 £ per year.
About TaskUs
TaskUs is a provider of outsourced digital services to fast-growing technology companies, serving domains such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Position Overview
We’re hiring a Call Handler / Emergency Response Specialist to provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.
Responsibilities
- Guide AVs through challenging situations such as blocked streets, narrow lanes, and private driveways.
- Collaborate with AVs to optimize driving paths, considering lane closures and traffic conditions.
- Monitor AV behaviour and intervene to prioritize safety and avoid potential hazards.
- Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Contribute to improving AV technology by analysing past performance and identifying optimization opportunities.
- Ensure adherence to all relevant safety regulations and certifications.
Minimum Requirements
- Pass a background check, drug, and alcohol test.
- Full valid UK driver’s license with 3 years of driving experience and a clean driving record.
Nice to Have
- 1+ year experience with 999/ Emergency Telecommunications or similar.
- De-escalation skills/experience.
- Strong focus on safety and attention to detail.
- Excellent problem-solving and decision-making skills.
- Ability to work effectively in a fast-paced, ever-changing environment.
- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience.
- Adaptability to new technologies and processes.
- Self-correction and learning from previous mistakes.
- Maintenance of safety compliance certifications.
- Ability to stay focused and seated for multiple hours at a time.
- Multitasking in dynamic situations.
- Schedule flexibility to support a 24 * 7 operation including holidays.
Benefits
- Annual Salary: £32k
- Private Medical Insurance (PMI) through BUPA
- Dental Insurance through BUPA
- Life Insurance through Canada Life
- Income Protection Insurance through Canada Life
- Pension Insurance through Aviva
DEI Statement
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Call Handler / Emergency Response Specialist (Morning Shift) in Manchester employer: TaskUs Outsourcing Philippines, Inc.
TaskUs is an exceptional employer that prioritises innovation and inclusivity, making it a fantastic place for individuals seeking meaningful work in the fast-evolving field of autonomous vehicle support. With competitive benefits such as private medical and dental insurance, life insurance, and a strong commitment to employee growth, TaskUs fosters a dynamic work culture that encourages adaptability and collaboration. Located in a vibrant area, employees enjoy a supportive environment that values diverse backgrounds and offers opportunities for professional development.
Contact Details:
TaskUs Outsourcing Philippines, Inc. Recruitment Team
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We think you need these skills to ace Call Handler / Emergency Response Specialist (Morning Shift) in Manchester
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