At a Glance
- Tasks: Lead operations for our cutting-edge Autonomous Vehicle division and drive innovative projects.
- Company: Join TaskUs, a leader in the Autonomous Mobility sector with a focus on innovation.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and a supportive work environment.
- Other info: Onsite role in Manchester with opportunities for career growth and development.
- Why this job: Be at the forefront of autonomous technology and make a real impact on safety and efficiency.
- Qualifications: 7+ years in operations management, preferably in the AV industry, with strong leadership skills.
The predicted salary is between 80000 - 120000 £ per year.
Think of yourself as a strategic architect and operational engine playing a direct role in the growth, innovation and end-to-end operational delivery of our Autonomous Vehicle (AV) division. You will orchestrate high-stakes operational campaigns – including the launch and scaling of remote assistance, emergency response, and localized fleet management – ensuring that our industry-leading safety SLAs, technical metrics, and regulatory requirements are met with absolute precision.
Key Responsibilities
- Act as the primary operational leader for our UK presence, deeply understanding the AV industry, competitive pressures, and local regulatory frameworks to scale operations safely and efficiently.
- Own the full operational budget and financial forecasting for UK operations, ensuring top-line revenue targets, gross margins, and cost-per-mile metrics align with the specialized costs of high-tier technical support and fleet maintenance.
- Map out and execute the physical and digital infrastructure roadmaps required to support expanded remote assistance, emergency dispatch technologies, and depot operations.
- Ensure all operations strictly adhere to UK transportation laws, autonomous vehicle testing regulations, and local municipal frameworks, managing liability and performance requirements with zero tolerance for compromise.
- Serve as the critical bridge between UK ground operations, global cross-functional leadership, and our C-suite, possessing the professional gravitas to influence global operational strategies.
- Serve as the ultimate escalation point for critical operational incidents, leading incident response teams during high-stakes safety or technical anomalies.
- Partner seamlessly with internal departments (Client Services, WF, Finance etc.) to ensure local operational requirements and remote assistant needs are prioritized and resourced.
- Lead the strategic launch of our remote assistant networks and emergency response frameworks in the UK, applying a 'fail-proof', safety-first methodology to these life-critical workstreams.
- Drive operational teams to consistently exceed strict contractual and internal KPIs, specifically those tied to latency, uptime, response times, and safety protocols essential for rider and public trust.
- Proactively identify operational, technical, and commercial risks, architect and implement innovative operational workflows that allow for rapid software/hardware deployment without compromising public safety.
- Build and mentor a high-performing operations team, coaching personnel in advanced AV monitoring, emergency protocols, and human-in-the-loop AI integration.
- Continuously audit depot and remote operations to identify inefficiencies, championing technical and operational innovations that differentiate our services from global competitors.
Requirements
- 7+ years of progressive leadership experience in operations management, fleet response, scale-up technology environments, or high-stakes mission control/call center operations.
- Proven track record within the Autonomous Vehicle (AV) industry, Advanced Mobility sectors, ridesharing platforms, or automotive OEMs, with deep experience navigating complex operational frameworks.
- Demonstrated success launching and scaling complex, real-time operational service lines, preferably involving emergency response, dispatch, or remote assistance environments.
- Deep familiarity with UK-specific transport regulations, labor laws, and business operations.
- Ability to interpret complex technical telemetry, data analytics, and commercial requirements related to AV technology, translating them into operational execution.
- Bachelor’s Degree or MBA is preferred.
Location & Schedule
Onsite. Must be based near or willing to relocate to the Manchester, UK area to oversee local operations. Primary UK working hours with flexibility to support global business needs.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
EEO & DEI
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Senior Director of Operations (Autonomous Mobility) in Manchester employer: TaskUs Limited
At TaskUs, we pride ourselves on being an exceptional employer, particularly for the Senior Director of Operations role in the dynamic field of Autonomous Mobility. Our Manchester location offers a vibrant work culture that fosters innovation and collaboration, alongside competitive salaries and comprehensive benefits that prioritise employee well-being. We are committed to your professional growth, providing opportunities to lead high-stakes operational campaigns while championing diversity and inclusion within our teams.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Operations (Autonomous Mobility) in Manchester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like TaskUs Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by TaskUs Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Director of Operations (Autonomous Mobility) in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at TaskUs Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at TaskUs Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into TaskUs Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at TaskUs Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at TaskUs Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to TaskUs Limited.
