At a Glance
- Tasks: Lead the adaptation of training materials for global markets, ensuring cultural relevance and compliance.
- Company: Join TaskUs, a people-first company transforming customer experience for tech giants.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role in a fast-paced environment with a focus on international collaboration.
- Why this job: Make a real impact by bridging U.S. operations with international learning needs.
- Qualifications: 5+ years in Learning Design or Localization, with strong communication and detail-oriented skills.
The predicted salary is between 80000 - 100000 £ per year.
Overview
Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
The company emphasizes a People First culture and operates globally with approximately 45,000 employees across 23 locations in 12 countries, including the Philippines, India, and the United States.
Role: Senior Director Localization (Learning & Operations).
You will serve as the critical link between U.
S. operational models and the regulatory and cultural requirements of international markets (Europe, Asia).
You are responsible for end-to-end adaptation of training materials, knowledge bases, and operational playbooks, ensuring high-fidelity, locally compliant learning experiences.
Key Responsibilities
- Content Adaptation & Localization: Audit US-based training materials, IKBs, and playbooks.
Balance content reuse with redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors.
- Regulatory
Alignment: Partner with geo-specific Master Driving Instructors to ensure procedures and training scenarios adhere to local highway codes, traffic laws, and regional safety mandates.
- Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within content management systems.
- Cross-Functional
Liaison: Act as the strategic bridge between global product teams, U.
S.-based operations, and local in-country experts.
Facilitate a frictionless, accelerated review and approval cycle.
- Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure learning tools are optimized for local language, iconography, and usability.
- Required Qualifications
- Experience: 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e. g., AV, Automotive, Logistics).
- Strategic Adaptability: Proven ability to manage multiple content streams, meet aggressive launch timelines, and adapt to changing regulatory requirements.
- Detail Orientation: Elite editorial skills; ability to refine documentation for linguistic clarity and technical accuracy.
- Communication: Excellent interpersonal skills to bridge operational gaps between global teams and local stakeholders.
- Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems.
- Preferred Qualifications
- Understanding of regulatory landscapes in target regions (e. g., EU road safety standards).
- Experience in a high-growth startup environment supporting international market entry.
- Familiarity with translation workflows and managing bilingual documentation lifecycles.
- Note
For accessibility and equal opportunity, Task Us provides equal access to opportunities and supports reasonable accommodations in the hiring process.
If you need accommodations, please let us know.
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