At a Glance
- Tasks: Drive Tasker success through data analysis and community engagement.
- Company: Dynamic marketplace company based in London with a vibrant culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a collaborative team and enjoy a fun, inclusive workplace.
- Why this job: Make a real impact by helping others succeed in a fast-paced environment.
- Qualifications: 4+ years in customer success or community management; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- Based in London or an easily commutable distance into this city, with availability to potentially travel to other main regions as required
- 4+ years in marketplace operations, customer success, community management, or comparable roles
- Bachelor’s degree or equivalent practical experience
- Full professional fluency in English
- A proficient user of data to derive actionable insights and make decisions
- A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100
- A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help
- A low-ego collaborator who thrives in fast-moving, globally distributed teams
- Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives
- An enthusiastic “people person” who derives joy from helping people succeed
- Well organized with excellent time management and prioritisation skills, and phenomenal attention to detail
- Bring passion and playfulness to your work and those around you
- Proficient with BI, Google Workspace, and customer success tools (Desirable)
- Experience managing community programs across multiple metros or countries (Desirable)
- SQL and Sigma proficiency (Desirable)
- Marketplace or gig-economy background
What the job involves
- Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn.
- Advise and/or take direct action to acquire quality Taskers when needed
- Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance
- Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle
- Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers
- Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience
- Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership
- Design and lead experiments to improve supply alignment and Tasker success
- Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers
- Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community
- Work cross-functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue
- Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones
- Travel up to 10% for metro-specific and team events
Tasker Success Manager employer: TaskRabbit
As a Tasker Success Manager, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our London-based team offers exceptional benefits, including opportunities for professional development and a vibrant community atmosphere, ensuring that you not only contribute to our mission but also enjoy a fulfilling career. Join us to make a meaningful impact while working alongside passionate individuals who share your commitment to helping others succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Tasker Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We all love a good story, so think about how your experiences relate to the role of Tasker Success Manager. Highlight your successes in community management and problem-solving, and make sure to showcase your data-driven decision-making.
✨Tip Number 3
Show off your personality! When you’re in interviews or networking situations, let your enthusiasm shine through. Remember, they’re looking for someone who’s not just qualified but also a great fit for their team culture. Bring that passion and playfulness to the table!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your excitement about the role and mention something specific from your conversation that resonated with you.
We think you need these skills to ace Tasker Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We love a 'people person' who brings joy to their work, so share examples of how you've made a difference in previous roles.
Be Data-Driven:Since we value data fluency, make sure to highlight your experience with data analysis. Use specific examples to show how you've derived actionable insights and made decisions that positively impacted your team or organisation.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you fit into our fast-paced environment and what unique qualities you bring.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TaskRabbit
✨Know Your Data
Since the role involves using data to drive decisions, make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data in past roles to improve outcomes, and think of specific examples where your insights led to actionable changes.
✨Showcase Your Communication Skills
As a Tasker Success Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, whether it's in person or virtually. Consider preparing a few anecdotes that highlight your negotiation and facilitation skills.
✨Demonstrate Your Problem-Solving Ability
This role requires a self-starter who can tackle challenges head-on. Think of instances where you've had to solve problems quickly and creatively. Be ready to share these stories during your interview to showcase your adaptability in fast-paced environments.
✨Emphasise Your People Skills
Being an enthusiastic 'people person' is key for this position. Prepare to discuss how you've built strong relationships in previous roles and how you derive joy from helping others succeed. Highlight any community management experience you have, as it will resonate well with the interviewers.
