Task Operations Lead (Hiring Immediately) in London

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days in-office per week in our London office. This is an 11 month Maternity Leave Coverage, Contract Role.

About The Role: Taskrabbit is looking for a Lead to join its Task Logistics team. The team is responsible for intervening on at-risk tasks and then driving them to fulfillment, ensuring a positive and retentive Client/Tasker experience. This role is focused on further enhancing one of our most successful operations programmes that sits at the core of our business being an instrumental pillar in our growth plans. In this journey you will be supported by a talented regional and global operations team and implement your ideas with the help of 20+ agents and make a direct difference for a community of thousands of Taskers.

Who are you: You will play a key role in driving further our most successful operations programme across Europe. You have a strategic and entrepreneurial mindset and are excited about solving new and old problems. You are a black belt in getting to the root cause of problems, working interdependently across departments and mapping out the solutions and requirements to all stakeholders. You are inspired by making sure that customers who use Taskrabbit have a great experience and come back many times over. This role reports to the Strategy Operations Senior Manager.

Responsibilities:

• In charge of leading and continuously developing our core operation programmes across Europe with a focus on fulfillment for the IKEA category.
• Responsible for implementing and successfully running all the operational programmes applicable to your role and markets being accountable for meeting the KPIs of each.
• Use data modeling practices to analyze your findings and create suggestions for strategic, product and operational improvements and changes.
• Manage and report the performance of applicable operational programs in assigned markets.
• Lead and assist the operations team leaders to ensure they have the information, training and context to deliver their best outcome.
• Support the management team with regular performance reports, deep dives on business critical topics and forecasting.
• Conduct supply analysis for the IKEA category across Europe, advising country management stakeholders on needs to optimize supply health.

Requirements:

• Minimum 3-4 years of experience in an operational role with a proven track record.
• Strong stakeholder management skills, eagerness to get stuck in, high attention to detail and robust organizational ability.
• Comfortable with data manipulation (good knowledge of Excel/GSheets and experience with Looker or a similar tool desirable) and analytical rigor, as you track and analyse metrics and situations to improve outcomes and make recommendations.
• Organizational skills: You must be a strong critical thinker, adept at problem-solving multiple multi-faceted scenarios at once--all while keeping your tasks in order and organized.
• Resilience and flexibility to adapt to an ambiguous and constantly changing environment.
• Proactive attitude as we grow the business and we uncover more unknowns.

Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £59,000–£85,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Hybrid Company.
• We value flexibility and choice but also stay committed to regular in-person connection.
• The People: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture: We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks: Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.