Customer Success Manager, French Market (6-month Contract)

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

This is a hybrid 6-month Contract opportunity. Must be able to come into our SOHO office on Tuesdays and Wednesdays.

About The Role: Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform.

You will be responsible for a specific set of metropolitan areas, driving key metrics for the company as well as supply alignment in those metros, which result in increased invoices and revenue. You will be the face of Taskrabbit to Taskers in your market and seen as a regional expert across the organization.

What You’ll Do:

• Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle.
• Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance.
• Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually.
• Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
• Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
• Design and lead experiments to improve supply alignment and Tasker success.
• Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.
• Work cross-functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue.
• Travel up to 10% for metro-specific and team events.

About You:

• Based in London with the ability to go into the office on Tuesdays and Wednesdays.
• 3+ years in marketplace operations, customer success, community management, or comparable roles.
• Bachelor’s degree or equivalent practical experience.
• Full professional fluency in English.
• A proficient user of data to derive actionable insights and make decisions.
• A highly effective and confident communicator and negotiator virtually, on the phone, and in person.
• A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment.
• A low‑ego collaborator who thrives in fast‑moving, globally distributed teams.
• Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
• An enthusiastic “people person” who derives joy from helping people succeed.
• Well organized with excellent time management and prioritization skills, and phenomenal attention to detail.
• Proficient with BI, Google Workspace, and customer success tools.

Nice to Have:

• Experience managing community programs across multiple metros or countries.
• SQL and Sigma proficiency.
• Marketplace or gig‑economy background.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual base pay range for this position is £40,000 - £57,000.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams.
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.