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- Tasks: Handle inbound calls and provide top-notch customer service.
- Company: Join a dynamic team focused on growth and rewarding hard work.
- Benefits: Enjoy flexible hours and competitive pay, with opportunities for promotion.
- Why this job: Perfect for gaining experience in a fast-paced environment while building valuable skills.
- Qualifications: No prior experience needed; just bring your communication skills and motivation!
- Other info: Shifts include afternoons and nights, with a supportive training programme.
Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard work!
Responsibilities:
- Taking inbound calls.
- Provide a customer-friendly service.
- Make accurate and detailed reports of each customer interaction.
- Operate within a number of third-party CRM systems to log requests.
- Adhere to PCI compliance guidelines.
- Manage workload and prioritise tasks appropriately.
- Liaise with clients, customers and engineers to maintain positive working relationships.
Skills:
- Great first step into an office-based role, our client provides training so experience isn’t needed!
- Strong communication and interpersonal skills.
- Active listening skills.
- Able to work in a fast-paced environment.
Shifts:
Flexible working hours required - afternoons AND nights (mandatory), 5 days out of 7 including weekends.
Pay:
£11.44 - £12.44ph
Please apply for full details.
Inbound Call Centre Operative in Peterborough employer: Taskmaster
Contact Detail:
Taskmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Operative in Peterborough
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer service techniques. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and responding appropriately, as these are key skills for an inbound call centre operative.
✨Tip Number 3
Research the company culture and values of our client. Being able to align your motivations with their ethos of rewarding hard work can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle difficult customer interactions. Think of examples from past experiences where you've successfully resolved issues, even if they weren't in a call centre setting.
We think you need these skills to ace Inbound Call Centre Operative in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as communication, active listening, and the ability to work in a fast-paced environment. Emphasise any experience you have with customer service or call centre roles, even if it's informal.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your motivation to learn and grow within the company, as well as your willingness to work flexible hours, including weekends.
Highlight Relevant Skills: In your application, specifically mention your strong interpersonal skills and any experience with CRM systems, even if it’s from previous jobs or training. This will show that you are prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves accurate reporting.
How to prepare for a job interview at Taskmaster
✨Showcase Your Communication Skills
As an Inbound Call Centre Operative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to engage effectively with customers.
✨Familiarise Yourself with CRM Systems
Since the role involves operating within various third-party CRM systems, it’s beneficial to have a basic understanding of how these systems work. If you can, research common CRM platforms and mention any relevant experience during your interview.
✨Emphasise Your Customer Service Mindset
The job requires providing a customer-friendly service, so be prepared to discuss your approach to customer interactions. Share examples of how you've handled customer queries or complaints in the past, even if it's from a different context.
✨Demonstrate Flexibility and Adaptability
With flexible working hours and a fast-paced environment, it's important to show that you can adapt to changing situations. Highlight any previous experiences where you successfully managed multiple tasks or adjusted to new challenges.
