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- Tasks: Handle inbound calls and provide top-notch customer service.
- Company: Join a dynamic team that values motivation and hard work.
- Benefits: Enjoy flexible working hours and opportunities for promotion.
- Why this job: Gain valuable experience in a fast-paced environment with supportive training.
- Qualifications: No prior experience needed; just bring your communication skills!
- Other info: Shifts include afternoons and nights, with weekend availability required.
Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard work!
Responsibilities:
- Taking inbound calls.
- Provide a customer-friendly service.
- Make accurate and detailed reports of each customer interaction.
- Operate within a number of third-party CRM systems to log requests.
- Adhere to PCI compliance guidelines.
- Manage workload and prioritise tasks appropriately.
- Liaise with clients, customers and engineers to maintain positive working relationships.
Skills:
- Great first step into an office-based role, our client provides training so experience isn’t also needed!
- Strong communication and interpersonal skills.
- Active listening skills.
- Able to work in a fast-paced environment.
Shifts: Flexible working hours required - afternoons AND nights (mandatory), 5 days out of 7 including weekends.
Pay: £12.21 - 13.21 ph
Please apply for more details: 01733 347333.
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
Customer Service Advisor employer: Taskmaster
Contact Detail:
Taskmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Showing that you align with their ethos can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Highlighting your willingness to work afternoons, nights, and weekends will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, particularly in communication and customer service. Use bullet points for clarity and include any experience that demonstrates your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated strong communication and interpersonal skills in previous roles or experiences.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Taskmaster
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to engage effectively with customers.
✨Familiarise Yourself with CRM Systems
Since the role involves operating within various third-party CRM systems, it’s beneficial to have a basic understanding of how these systems work. If you can, mention any relevant experience or express your willingness to learn quickly.
✨Emphasise Your Adaptability
The job requires working in a fast-paced environment with flexible hours. Be prepared to discuss examples from your past where you successfully adapted to changing situations or managed multiple tasks efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you handled difficult customers or resolved issues effectively, and be ready to share those experiences.
