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- Tasks: Deliver exceptional customer service and support sales through various communication channels.
- Company: Leading online retail company with a supportive and progressive culture.
- Benefits: Competitive salary, bonus opportunities, and a dynamic work environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a fast-paced team and make a real difference in customer experiences.
- Qualifications: Experience in sales and a passion for delivering excellent customer service.
The predicted salary is between 27976 - 27976 £ per year.
Salary: £27,976 per annum + bonus
Location: Burnley
Hours: Monday to Friday 8:30am-5pm & Saturday 8:30-5pm on a rota basis with 1 day off in the week
Do you enjoy delivering excellent Customer Service and have experience within Sales? Are you looking for a new challenge in a fast-paced, supportive and progressive company?
Taskmaster are proud to be recruiting for a leading online retail company based in Burnley, who are seeking a dynamic individual to work within their well-established Customer Support department. You will act as the first point of contact for new and existing customers; answering incoming calls, emails, web chats and Direct messages.
Roles and responsibilities:
- To deliver an exceptional customer experience when handling customer queries (via telephone, email, Direct Messages and Live Chat)
- Be proactive and seek out opportunities to enhance the customer experience
Sales and Customer Service Advisor in Burnley employer: TaskMaster Resources
Contact Detail:
TaskMaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and chats, it's crucial to sound confident and friendly. Role-play with a friend or use online resources to sharpen your responses to common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Sales and Customer Service Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales and customer service. We want to see how you've delivered excellent customer experiences in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good personality!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos – we notice these things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TaskMaster Resources
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to resolve issues and enhance customer satisfaction.
✨Showcase Your Sales Skills
Prepare to talk about your sales experience and techniques. Highlight any successful sales strategies you've used in the past, and be ready to explain how you can apply those skills to benefit the company. Remember, they want to see how you can contribute to their sales goals!
✨Familiarise Yourself with the Company
Do some research on the company’s products and services. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. Practising active listening can help you build rapport with the interviewer and demonstrate your communication skills.