At a Glance
- Tasks: Support customers and coordinate deliveries in a fast-paced logistics environment.
- Company: Join a dynamic logistics operation in the Leigh area.
- Benefits: Earn £12.71 per hour with potential for long-term employment.
- Other info: Monday to Friday hours with a proactive team atmosphere.
- Why this job: Make a difference by ensuring smooth and efficient customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
We are currently recruiting for a Customer Service Coordinator to join a busy and fast-paced logistics operation in the Leigh area. This role involves supporting customers while coordinating and booking deliveries, ensuring a smooth and efficient service.
Key Responsibilities:
- Handling inbound and outbound customer service queries via phone and email
- Booking and coordinating home deliveries for large items
- Liaising with drivers and internal teams to ensure timely deliveries
- Updating systems with accurate customer and delivery information
- Resolving customer issues in a professional and timely manner
Requirements:
- Previous customer service experience (logistics experience desirable)
- Strong communication and organisational skills
- Ability to work in a fast-paced environment
- Good IT skills and attention to detail
- Problem-solving mindset and a proactive approach
Hours: Monday–Friday: 09:00 – 17:00
Pay: £12.71 per hour
The position begins as a temporary assignment, with the possibility of longer-term employment.
customer service employer: TaskMaster Resources Ltd
At Taskmaster Resources LTD, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in the Leigh area. Our team enjoys a collaborative culture that fosters personal and professional growth, with opportunities for long-term employment and development within the logistics sector. With competitive pay and a focus on employee well-being, we ensure that our staff feel valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land customer service
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart during interviews.
✨Tip Number 3
Be proactive! If you have any questions or need clarification about the role, don’t hesitate to reach out. Showing initiative can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to jump into the logistics world.
We think you need these skills to ace customer service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in logistics if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Coordinator role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since this role involves handling queries via phone and email, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at TaskMaster Resources Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in logistics. Be ready to discuss how you've handled queries and resolved issues in the past. This shows you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Use examples from previous jobs where you effectively communicated with customers or teams to resolve issues.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to stay organised, like prioritising tasks or using tools to track deliveries.
✨Be Ready to Problem-Solve
Think of a few scenarios where you had to think on your feet to solve a customer issue. Highlight your proactive approach and how you ensure customer satisfaction, as this is key in a logistics setting.
