Student Engagement and Attendance Administrator

Taskmaster in Huddersfield are looking for a competent and experience administrator for a 2 month contract at the University of Huddersfield. Main Duties and Responsibilities 1. To provide effective and efficient customer service to all SEAM stakeholders including students, academic and professional services colleagues, through a range of face-to-face and digital channels. 2. To administer and maintain the attendance monitoring system: making attendance monitoring calls, sending emails and updating the student record to ensure an accurate, reliable and timely record in line with Attendance Monitoring policy and procedures. 3. To generate school and course reports to enable targeted contact and support for students with low levels of engagement. 4. To fully administer the data, processes and follow-up involved with the University's spot check system. 5. To undertake data checking exercises so that the Attendance Monitoring and spot check system is up to date and accurate. 6. To organise and complete the key administrative tasks which result from the attendance monitoring system, including making authorised changes to the University timetable and student record system. 7. To accurately administer the Responsive Absentee flag in the AM system. 8. To co-ordinate the arrangements for attendance monitoring meetings, fitness-to study, extenuating circumstances and extensions requests. 9. To support student complaints or appeals processes as required. 10. To coordinate and collate customer surveys, generating reports and recommendations for improvement. 11. To processes financial transactions and staff leave as directed by line manager and in accordance with university procedures and systems. 12. To provide admin support for projects to address student engagement and retention. 13. Assist where necessary with out-of-hours and core university events such as; applicant visit days, open days, Graduation, Clearing and results day support. 14. To take part in opportunities to support continuous professional development within the role. 15. Undertake any other duties as requested by the Director of Student Services, SEAM Manager or Line Manager, commensurate with the grade. TPBN1_UKTJ