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- Tasks: Provide exceptional customer service to UK and Italian clients via email and phone.
- Company: Join a market-leading international business based in Burnley.
- Benefits: Competitive salary, flexible working, and ongoing training opportunities.
- Other info: Clear progression opportunities in a supportive team environment.
- Why this job: Make a real difference in customer experiences while using your language skills.
- Qualifications: Fluency in Italian and Spanish, plus previous customer service experience.
The predicted salary is between 28500 - 29000 £ per year.
Salary: £28,500 - £29,000
Location: Burnley
Hours: Monday - Friday 8:30am - 5pm, flexible working from home 2 days a week
Taskmaster are proud to be working with a market leading business based in Burnley. Our client is part of an international group and are seeking Italian and Spanish Speaking Customer Service Advisors to join their team on a full time, permanent basis. The successful candidate will be fluent in Italian and Spanish and be focused on delivering exceptional customer service. The purpose of this role is to ensure UK and Italian customers receive quality customer service throughout their sales journey. You will be provided with regular training and support and there are clear progression opportunities.
Roles and responsibilities:
- Deal with any issues that arise in a professional and efficient manner
- Liaise with UK and Italian customers to process bookings and to follow up on enquiries
- Providing an exceptional after sales service, gathering feedback from customers in order to constantly seek ways to improve processes
- Processing customer payments
- Liaising with customers in the UK and in Italian over email and via telephone
- Working closely with Senior Management, Senior Advisors and the Executive Team internally to ensure the smooth running of the business
- To identify service issues impacting on the cost and service provision
The ideal candidate:
- MUST be fluent in written and verbal Italian and Spanish
- Will have previous customer services experience
- Will be a dedicated individual with a passion for delivering exceptional customer service
If this role is of interest, please apply following the link below or contact Charlotte Sinar.
Italian and Spanish Speaking Customer Service Advisor in Preston employer: Taskmaster Resources Limited
Contact Detail:
Taskmaster Resources Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian and Spanish Speaking Customer Service Advisor in Preston
✨Tip Number 1
Make sure you brush up on your Italian and Spanish before the interview. We want to show off those language skills, so practice common customer service scenarios in both languages. It’ll help you feel more confident and ready to impress!
✨Tip Number 2
Research the company and its values. Knowing what they stand for will help us tailor our answers during the interview. Plus, it shows that we’re genuinely interested in being part of their team!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This is our chance to show that we’re engaged and eager to learn more about the role and the company culture. It’s a great way to make a lasting impression!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role!
We think you need these skills to ace Italian and Spanish Speaking Customer Service Advisor in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Italian and Spanish, as well as your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves liaising with customers in both Italian and Spanish, make sure your written application reflects your language skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Taskmaster Resources Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both Italian and Spanish, make sure to practice speaking and writing in both languages before the interview. You might even want to prepare some common customer service scenarios in both languages to showcase your skills.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their customer service philosophy will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you dealt with challenging customer situations. Be ready to discuss how you resolved issues efficiently and maintained a high level of service. This will demonstrate your problem-solving skills and dedication to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.