At a Glance
- Tasks: Support patient flow and manage appointments in a busy contact centre.
- Company: Local Care Direct, a caring non-profit providing essential health services.
- Benefits: Competitive hourly rates, flexible hours, and valuable experience in healthcare.
- Other info: Join a supportive team dedicated to quality care and community service.
- Why this job: Make a difference in people's lives while gaining hands-on experience.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 19.82 - 19.82 £ per hour.
Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have various full-time and part-time positions available for Contact Centre Agents who would be based in our Bradley Contact Centre. It would benefit our client most for us to be able to supply a team of people to work 16-20 hrs per week on a rota basis, who also have the flexibility to be able to accept more hours when needed.
Hourly Rates:
- £13.21 for daytime hours
- £14.21 for any hours after 6 pm and all weekend
- £19.82 per hr on bank holidays
Location: Bradley, Huddersfield, HD2 1GQ
Working Pattern: Part-time hrs
Main duties of the job:
- The Contact Centre Agent will support the safe and effective flow of patients within the Contact Centre Operations.
- Working flexibly across all Contact Centre roles, to be able to respond to peaks in demand, including taking inbound calls.
- Booking appointments and managing patient expectations.
- They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.
- They will make and receive telephone calls in a polite and professional manner, dealing with the caller's query, which may include transferring to another department or manager if necessary.
- They will liaise with and book patients into Local Care Direct Primary Care and Out of Hours Centres via System One, using appointment diaries across West Yorkshire.
- Along with comfort, calling patients to support the safe management of queues.
- They may be asked to carry out administration/computer work relevant to the operational running of the Service.
- They will ensure that policies and protocols are carried out as set down by LCD, including maintaining the confidentiality of information given.
- They will need to be flexible to changes in service needs and undertake additional training as and when necessary.
About the company: At Local Care Direct, we act with kindness.
Call Handler employer: Taskmaster Resources Limited
Taskmaster Resources Limited is an excellent employer, offering a supportive work culture that prioritises safety and efficiency in the warehouse environment. Employees benefit from flexible working hours, opportunities for skill development, and a commitment to maintaining high standards in food safety, making it a rewarding place to grow your career in Peterborough.
Contact Details:
Taskmaster Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Taskmaster Resources Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Taskmaster Resources Limited and let us see your personality shine through!
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Taskmaster Resources Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Taskmaster Resources Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Taskmaster Resources Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Taskmaster Resources Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Taskmaster Resources Limited will surely appreciate.
