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- Tasks: Deliver exceptional customer service and support sales through various communication channels.
- Company: Join a leading online retail company in a supportive and dynamic environment.
- Benefits: Competitive salary, bonus opportunities, and a friendly team culture.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 27976 - 27976 £ per year.
Salary: £27,976 per annum + bonus
Location: Burnley
Hours: Monday to Friday 8:30am-5pm & Saturday 8:30-5pm on a rota basis with 1 day off in the week
Do you enjoy delivering excellent Customer Service and have experience within Sales? Are you looking for a new challenge in a fast-paced, supportive and progressive company? Taskmaster are proud to be recruiting for a leading online retail company based in Burnley, who are seeking a dynamic individual to work within their well-established Customer Support department.
You will act as the first point of contact for new and existing customers; answering incoming calls, emails, web chats and Direct messages.
Roles and responsibilities:- To deliver an exceptional customer experience, when handling customer queries (via telephone, email, Direct Messages and Live Chat)
- Be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements
- Ensuring customer enquiries are effectively resolved
- Provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting
- To accurately create new sales and after-sales orders, using the correct product codes and prices via one of several different sales ordering systems
- To improve the customer experience by proactively anticipating and resolving issues which may include communication with 3rd party suppliers, couriers
- Provide timely updates and resolutions to customers
- Managing orders, awaiting stock and ensuring the customer is kept informed
- To understand the customers' requirements to maximise sales opportunities
- To effectively respond to and resolve customer queries specifically for Marketplace customers
- To ensure compliance with all internal policies and processes
- To take on any other tasks that may arise to support the wider team
- Have experience working in a customer service or sales environment
- Be able to work to targets in a fast-paced environment
- Have good knowledge of Microsoft Packages, including Word and Excel
- Can recognise and develop cross selling opportunities
- Be hardworking, dedicated and eager to succeed
If this role is of interest, please contact Charlotte Sinar.
Sales and Customer Service Advisor in Burnley employer: Taskmaster Resources Limited
Contact Detail:
Taskmaster Resources Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and chats, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Think of ways you can enhance the customer experience and share those ideas. Employers love candidates who can think on their feet and bring fresh perspectives to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Sales and Customer Service Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales and Customer Service Advisor role. Highlight any previous customer service or sales experience, and don’t forget to mention your ability to work in a fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Be sure to mention specific examples of how you've delivered excellent customer service in the past.
Show Off Your Skills: We want to see your skills in action! If you have experience with Microsoft packages or any sales ordering systems, make sure to include that in your application. It’s all about showing us you’re the right fit for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our dynamic team at StudySmarter!
How to prepare for a job interview at Taskmaster Resources Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you turned a negative experience into a positive one.
✨Showcase Your Sales Skills
Prepare to talk about your sales experience, especially any upselling or cross-selling you've done in the past. Have a few success stories ready that highlight your ability to meet targets and enhance customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on the company you're interviewing for. Understand their products, services, and customer base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant and thoughtful responses. Don’t hesitate to ask for clarification if you need it!