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- Tasks: Provide exceptional customer service to UK and Italian clients via email and phone.
- Company: Join a market-leading business with a global presence in Burnley.
- Benefits: Competitive salary, flexible working, and ongoing training opportunities.
- Other info: Clear progression opportunities in a supportive team environment.
- Why this job: Make a real difference in customer experiences while using your language skills.
- Qualifications: Fluency in Italian and Spanish, plus previous customer service experience.
Salary: £28,500 - £29,000
Location: Burnley
Hours: Monday - Friday 8:30am - 5pm, flexible working from home 2 days a week
Taskmaster are proud to be working with a market leading business based in Burnley. Our client is part of an international group and are seeking Italian and Spanish Speaking Customer Service Advisors to join their team on a full time, permanent basis.
The successful candidate will be fluent in Italian and Spanish and be focused on delivering exceptional customer service. The purpose of this role is to ensure UK and Italian customers receive quality customer service throughout their sales journey. You will be provided with regular training and support and there are clear progression opportunities.
Roles and responsibilities:
- Deal with any issues that arise in a professional and efficient manner
- Liaise with UK and Italian customers to process bookings and to follow up on enquiries
- Providing an exceptional after sales service, gathering feedback from customers in order to constantly seek ways to improve processes
- Processing customer payments
- Liaising with customers in the UK and in Italian over email and via telephone
- Working closely with Senior Management, Senior Advisors and the Executive Team internally to ensure the smooth running of the business
- To identify service issues impacting on the cost and service provision
The ideal candidate:
- MUST be fluent in written and verbal Italian and Spanish
- Will have previous customer services experience
- Will be a dedicated individual with a passion for delivering exceptional customer service
If this role is of interest, please apply following the link below or contact Charlotte Sinar.
Italian and Spanish Speaking Customer Service Advisor in Burnley employer: Taskmaster Resources Limited
Contact Detail:
Taskmaster Resources Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian and Spanish Speaking Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in Italian and Spanish, brush up on your conversational skills. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Italian and Spanish Speaking Customer Service Advisor in Burnley
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Italian and Spanish, make sure to highlight your language skills right at the top of your CV. We want to see how you can communicate effectively with our customers in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on examples that showcase your ability to handle issues professionally. We love seeing how you've gone above and beyond to deliver exceptional service!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear, concise language and a positive attitude to show us you're the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Taskmaster Resources Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both Italian and Spanish, make sure to practice speaking and writing in both languages before the interview. You might be asked to demonstrate your language skills, so consider preparing a few customer service scenarios in each language.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their customer service philosophy will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in the role and the company.
✨Prepare for Common Customer Service Scenarios
Think about past experiences where you dealt with difficult customers or resolved issues effectively. Be ready to share these examples during the interview, highlighting your problem-solving skills and dedication to exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions prepared. This could be about the team structure, training opportunities, or how success is measured in the role. It shows that you’re engaged and eager to learn more about the position.