Call Handler

Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have various full-time and part-time positions available for Contact Centre Agents who would be based in our Bradley Contact Centre. It would benefit our client most for us to be able to supply a team of people to work 16-20 hrs per week on a rota basis, who also have the flexibility to be able to accept more hours when needed. Hourly Rates: £13.21 for daytime hours £14.21 for any hours after 6 pm and all weekend £19.82 per hr on bank holidays Location: Bradley, Huddersfield, HD2 1GQ Working Pattern: Part-time hrs Main duties of the job: The Contact Centre Agent will support the safe and effective flow of patients within the Contact Centre Operations. Working flexibly across all Contact Centre roles, to be able to respond to peaks in demand, including taking inbound calls. Booking appointments and managing patient expectations. They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards. They will make and receive telephone calls in a polite and professional manner, dealing with the caller's query, whic...