At a Glance
- Tasks: Provide top-notch customer service and handle new business accounts with flair.
- Company: Join Darwin Clayton, a multi-award-winning insurance broker with a supportive culture.
- Benefits: Enjoy competitive salary, 27 days leave, hybrid working, and fantastic perks.
- Other info: Flexible benefits and amazing discounts on various services await you!
- Why this job: Kickstart your career in insurance with growth opportunities and professional development.
- Qualifications: Excellent communication skills and a passion for learning in the insurance field.
The predicted salary is between 30000 - 40000 € per year.
The role involves a motivated Account Handler with a New Business focus, based from our Tunbridge Wells office to join us here at Darwin Clayton – part of the Jensten Group. Darwin Clayton is a specialist, multi-award‑winning insurance broker, specialising in arranging tailored insurance solutions for a wide range of contractors, including cleaning contractors, facilities management companies, and electrical contractors.
Responsibilities:
- Providing customer service excellence to existing clients and new clients.
- Handling renewals, mid‑term adjustments, claims notifications, collecting premiums and all other client queries.
- Maximising cross‑selling and up‑selling opportunities.
- Ensuring compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA & Consumer Duty.
- Assisting in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
About you:
- You’ll have excellent communication and written skills with a keen eye for detail.
- You will be the type of person who has excellent customer service skills, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general, with the opportunity to step‑up when needed/ gain team leading experience.
- You will also be or have:
- Insurance background (Commercial ideally).
- Experience as an Account Handler handling new business, with a progressive background (ideally).
- Drive and genuine passion to learn and develop within Insurance.
- Good attention to detail and can multi‑task, updating relevant systems and admin.
- Excellent telephone manner, being able to network & build working relationships easily.
- Ability to work without supervision and prioritise/organise own workload.
- Ability to work under pressure and to deadlines.
- Cert CII qualified or working towards (ideally).
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits:
- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Hybrid working options once settled into the role.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex‑benefits – a range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover – a massive X4 of salary.
- 3 months maternity, paternity & adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually.
Account Handler (Commercial- New Business) in Royal Tunbridge Wells employer: Tasker & Partners
At Darwin Clayton, part of the Jensten Group, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture in our Tunbridge Wells office. With a strong focus on employee growth, we offer comprehensive training and development opportunities, competitive salaries, and a generous benefits package including flexible working options and paid leave for significant life events. Join us to be part of a multi-award-winning team where your contributions are valued and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler (Commercial- New Business) in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Handler role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to introduce yourself. Have a quick, engaging summary of your experience and what you bring to the table ready to go. Make it memorable!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity to chat about it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed by our hiring team. Plus, you’ll find all the latest roles there!
We think you need these skills to ace Account Handler (Commercial- New Business) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with clients and colleagues alike.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Account Handler role. Mention your experience in handling new business and any relevant insurance background to catch our eye.
Highlight Your Attention to Detail:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. You could even mention specific examples where your keen eye for detail has made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tasker & Partners
✨Know Your Insurance Stuff
Make sure you brush up on your insurance knowledge, especially around commercial policies. Familiarise yourself with the types of clients Darwin Clayton serves, like cleaning contractors and facilities management companies. This will show that you're genuinely interested in the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you handled client queries or resolved issues effectively. This will demonstrate your ability to excel in a role focused on client relationships.
✨Be Ready to Discuss Compliance
Since compliance is key in this role, be prepared to talk about your understanding of regulations like FCA & Consumer Duty. You might want to mention any experience you have with compliance procedures or how you ensure adherence to standards in your work.
✨Demonstrate Your Team Spirit
Darwin Clayton values teamwork, so think of examples where you've collaborated with colleagues to achieve a goal. Highlight your communication skills and how you contribute to a positive team environment, as this will resonate well with the interviewers.
