At a Glance
- Tasks: Lead trading teams to enhance operational performance and drive sustainable business growth.
- Company: Join Jensten Group, a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a senior leadership team driving strategic goals and innovation.
- Why this job: Make a real impact by improving customer experiences and leading high-performance teams.
- Qualifications: Proven experience in operations management and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
We are seeking to appoint a proven London based Operations Manager who will lead the operational performance and development of the trading teams, supporting the delivery of sustainable business growth through operational excellence, people leadership and continuous improvement. Working as part of the senior leadership team, the role will drive service quality, operational efficiency and customer outcomes, while supporting the evolution of systems, processes and ways of working that strengthen insurer confidence and support the wider strategic goals of the business.
As well as this, the successful candidate will identify, secure whilst managing new client relationships and support relevant renewals.
Main Accountabilities
- Monitor operational performance through MI and insight, identifying opportunities to improve efficiency, productivity and customer experience.
- Lead the day‑to‑day operational performance of the trading teams, ensuring service standards, customer outcomes and business objectives are achieved.
- Support the development of a high‑performance culture through effective leadership, coaching and people development.
- Identify opportunities to improve customer journeys, service delivery and operational effectiveness through insight, feedback and continuous improvement activity.
- Ensure operational activities are delivered in line with FCA regulations, internal governance frameworks and company procedures.
- Support complaint management, operational risk mitigation and first‑line control activity.
- Work collaboratively with Product.
Operations Manager Jensten Group · London - Marlow House · employer: Tasker & Partners
Jensten Group is an exceptional employer that prioritises operational excellence and employee development within a dynamic London-based environment. With a strong focus on fostering a high-performance culture, employees benefit from continuous improvement initiatives, robust leadership support, and opportunities to enhance their skills while contributing to meaningful business growth. The collaborative work culture and commitment to service quality make Jensten Group an attractive place for those seeking a rewarding career in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Jensten Group · London - Marlow House ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit for the role and demonstrate your enthusiasm for joining their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership and operational experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your genuine interest in the position. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Operations Manager Jensten Group · London - Marlow House ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading teams and driving operational performance, as these are key aspects of the job. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our mission at Jensten Group. Be sure to mention your leadership style and any relevant achievements.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve efficiency and customer experience. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tasker & Partners
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the company you're applying to. Familiarise yourself with their trading teams, service standards, and any recent changes in their operational processes. This will help you demonstrate your knowledge and show that you're genuinely interested in how they operate.
✨Showcase Your Leadership Skills
As an Operations Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you foster a high-performance culture and how you’ve coached others to achieve their best.
✨Highlight Continuous Improvement Initiatives
Think about specific instances where you've identified opportunities for improvement in previous roles. Be prepared to share how you implemented changes that enhanced efficiency or customer experience. This will align perfectly with the company's focus on operational excellence and continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or client relationships. Practice articulating your thought process and decision-making skills in these scenarios. This will showcase your problem-solving abilities and your readiness to tackle real-world issues in the role.
