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- Tasks: Support the team in delivering tailored insurance solutions and managing client relationships.
- Company: Join Jensten, a leading insurance intermediary group with a supportive culture.
- Benefits: Competitive salary, 27 days leave, pension scheme, and amazing perks.
- Why this job: Kickstart your career in insurance with professional development and a friendly team.
- Qualifications: Strong communication skills and a desire to learn; no prior insurance experience needed.
- Other info: Enjoy a dynamic work environment with excellent growth opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Due to continued growth, Basil Fry (part of the Jensten Group) is seeking an additional Trainee Account Handler to join our friendly and client-focused Commercial team. Founded in 1970, Basil Fry has built an in-depth knowledge of the removals, storage, and self-storage industries. Over more than fifty years of trading, our expertise has enabled us to deliver a broad range of specialist insurance solutions, in-house claims services, and market-leading risk management support.
You will be working within a team of approximately 20, and a wider office of 45, based at our Leatherhead site—just a short walk from the station and bus routes. This is a full-time, office-based role, Monday to Friday, 9:00 am to 5:15 pm.
Key objectives & responsibilities:
- Working closely with the team to deliver tailored insurance solutions and risk management advice
- Supporting the handling of renewals, mid-term adjustments, and new business by learning how to assess risk, gather client details, and liaise with insurers
- Preparing renewal quotations and following up with customers to help achieve retention and growth targets
- Building strong relationships with clients and learning how to provide solutions via phone and email
- Responding promptly to client queries under supervision and keeping accurate records of all communications
- Managing a variety of administrative tasks, including processing documentation, updating systems, and maintaining accurate records
- Answering incoming calls and directing queries to the right team members, ensuring every client receives excellent service
- Supporting credit control activities by monitoring outstanding payments and assisting with follow-up communications
- Ensuring compliance with internal procedures, customer service standards, and external regulations (e.g., FCA)
About you
As one of our Trainee Account Handlers, you will have excellent communication and written skills with a keen eye for detail. Previous insurance experience is not required, but you should have:
- Work experience gained in a professional office environment (desirable)
- A good understanding of Microsoft Word, Excel and Outlook
- Strong communication and problem-solving skills
- A sincere interest in developing a career within the insurance/broking sector
- A desire to work towards CII Qualifications (fully supported)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us
Jensten is one of the UK's leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we have built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit. Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK. We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.
Trainee Account Handler in London employer: Tasker & Partners
Contact Detail:
Tasker & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Account Handler in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Basil Fry and the Jensten Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the team, let your passion for the insurance sector shine through. Employers love candidates who are genuinely excited about the role and the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team at Basil Fry.
We think you need these skills to ace Trainee Account Handler in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Account Handler role. Highlight any relevant skills or experiences that align with the job description, especially your communication and problem-solving abilities.
Show Your Enthusiasm: Let us know why you're excited about joining our team at Basil Fry! A genuine interest in the insurance sector and a desire to grow within the industry can really make your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our friendly team.
How to prepare for a job interview at Tasker & Partners
✨Know Your Stuff
Before the interview, take some time to research Basil Fry and the insurance industry. Understand their services, especially in removals and storage. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Trainee Account Handler, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles or experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about how you would handle client queries or manage administrative tasks. Prepare specific scenarios from your past experiences that demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of insightful questions ready. This could be about the team dynamics or opportunities for professional development. It shows you're engaged and serious about the role.