At a Glance
- Tasks: Lead operational performance and drive service quality for trading teams.
- Company: Join Jensten Group, a top UK insurance intermediary known for client focus.
- Benefits: Competitive salary, generous leave, flexible benefits, and professional development support.
- Other info: Collaborative culture with opportunities for career advancement and personal growth.
- Why this job: Be part of an exciting growth phase in a dynamic insurance environment.
- Qualifications: Extensive experience in insurance, strong leadership, and project management skills.
The predicted salary is between 60000 - 75000 € per year.
We are seeking to appoint a proven London based Operations Manager who will lead the operational performance and development of the trading teams, supporting the delivery of sustainable business growth through operational excellence, people leadership and continuous improvement. Working as part of the senior leadership team, the role will drive service quality, operational efficiency and customer outcomes, while supporting the evolution of systems, processes and ways of working that strengthen insurer confidence and support the wider strategic goals of the business. The successful candidate will identify, secure whilst managing new client relationships and support relevant renewals.
Main Accountabilities
- Monitor operational performance through MI and insight, identifying opportunities to improve efficiency, productivity and customer experience.
- Lead the day‑to‑day operational performance of the trading teams, ensuring service standards, customer outcomes and business objectives are achieved.
- Support the development of a high‑performance culture through effective leadership, coaching and people development.
- Identify opportunities to improve customer journeys, service delivery and operational effectiveness through insight, feedback and continuous improvement activity.
- Ensure operational activities are delivered in line with FCA regulations, internal governance frameworks and company procedures.
- Support complaint management, operational risk mitigation and first‑line control activity.
- Work collaboratively with Product & Proposition, Underwriting and Group stakeholders to support strategic change initiatives and operational development.
- Support the optimisation and effective use of business systems and operational processes.
About you
We are looking for someone with extensive skills in Propositions, Products and Pricing. This is an exciting time for us at Jensten as we continue to grow and someone with the ability to work at pace and with accuracy is essential. You will be well read in the insurance industry having many years experience working in this field. You will be data and insight‑led, with excellent project & change management skills in this area to support the team. This role requires someone customer focused with excellent communication skills.
Rewards & Benefits
- Competitive salary with an annual pay review, and company bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme.
- Flex‑benefits – A range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking – while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
Operations Manager Jensten Group · London - Marlow House · employer: Tasker & Partners
Jensten Group is an exceptional employer, offering a dynamic work environment in London that fosters operational excellence and continuous improvement. With a strong focus on employee development, competitive benefits including generous leave policies and professional qualification support, and a culture that prioritises client and employee well-being, Jensten empowers its team to thrive in the evolving insurance landscape. Join us to be part of a leading insurance intermediary group that values innovation, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Jensten Group · London - Marlow House ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Jensten Group thoroughly. Understand their values, recent developments, and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role's requirements, especially in operational performance and customer outcomes. A clear, confident delivery can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jensten family and contributing to their exciting growth journey.
We think you need these skills to ace Operations Manager Jensten Group · London - Marlow House ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations management, especially in the insurance sector. We want to see how your skills align with our goals at Jensten!
Showcase Your Leadership Skills:As an Operations Manager, you'll be leading teams, so don’t forget to mention your leadership experiences. Share examples of how you've developed high-performance cultures or improved team dynamics in your previous roles.
Highlight Data-Driven Insights:Since we value data and insight-led decision-making, include specific examples of how you've used data to drive operational improvements or enhance customer experiences. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Tasker & Partners
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your ability to monitor operational performance. Brush up on key metrics and insights relevant to the insurance industry. Be ready to discuss how you've used data to drive efficiency and improve customer experiences in your previous roles.
✨Showcase Leadership Skills
This role requires effective leadership and coaching. Prepare examples of how you've developed high-performance cultures in your teams. Think about specific instances where your leadership directly contributed to operational success or improved service standards.
✨Understand the Business Landscape
Familiarise yourself with Jensten's business model and recent developments in the insurance sector. Being well-read will help you engage in meaningful conversations about strategic goals and how you can contribute to them. Show that you’re not just a fit for the role but also aligned with their vision.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Prepare scenarios where you've successfully managed client relationships or navigated through complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
