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For Companies At a Glance
- Tasks: Assist customers with insurance policies and provide top-notch service.
- Company: Join a friendly team at Henry Seymour & Co, part of the growing Jensten Group.
- Benefits: Enjoy 27 days annual leave, flexible benefits, and professional qualification support.
- Other info: Hybrid working available after training, plus perks like discounts and holiday purchase options.
- Why this job: Kickstart your career in insurance while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Henry Seymour & Co (part of the Jensten Group) have an exciting opportunity to join our well-established team in Sutton as an Insurance Advisor. The Jensten Group are a growing company with circa 1000 employees, and Henry Seymour & Co is made up of a very friendly 20 + people. This opening excitingly sits within our successful and growing Digital Schemes division, where you will assist commercial customers on a range of policies including Tradesmen, Hair & Beauty and Business Professionals. Initially working full time in the office, hybrid working will be available on completion of training and probation period, giving you the option to work from home 2 days per week.
Key Objectives & Responsibilities
- Assessing customer’s needs, answering general enquiries and providing suitable advice
- Maximising renewal retention on allocated renewals and taking responsibility for replacing business where necessary to retain the client
- Completing amendments and cancellations as instructed, assisting with claims and resolving accounts and direct debit queries
- Providing a high level of customer service, treating the customers fairly and adhering to rules, codes of conduct and guidelines as issued by the firm and FCA
- Ensuring all administration and paperwork is undertaken in accordance with company procedures and timescales
About You
This is a great opportunity for someone with a passion for customer service, looking to develop a career in insurance. Whether you already come from an insurance setting or other professional customer service backgrounds, we are keen to hear from you! You will also be or have:
- Strong customer service and communication skills – both written and verbally
- A good understanding of Microsoft Word, Excel and Outlook
- A sincere interest in developing a career within the insurance/broking sector
- A desire to work towards CII Qualifications (ideally)
- Work experience in a professional Office environment (advantageous but not essential)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
Insurance Advisor in London employer: Tasker & Partners
Contact Detail:
Tasker & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Henry Seymour & Co. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Insurance Advisors. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Henry Seymour & Co.
We think you need these skills to ace Insurance Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Advisor role. Highlight your customer service experience and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about insurance and how your background makes you a great candidate. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tasker & Partners
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific policies relevant to the role. Brush up on terms like 'renewal retention' and 'claims assistance'. This will show that you're genuinely interested in the field and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled difficult situations or resolved queries effectively – these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions. Practice responding to scenarios like dealing with an unhappy client or explaining a complex policy. This will help you demonstrate your problem-solving skills and ability to communicate clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, or the Digital Schemes division. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.