At a Glance
- Tasks: Provide timely helpdesk support for Acturis issues and manage user requests.
- Company: Join Jensten, a leading insurance intermediary group with a supportive culture.
- Benefits: Enjoy competitive salary, 27 days leave, and flexible benefits tailored to you.
- Other info: Great career growth opportunities in a dynamic and evolving business.
- Why this job: Make a real impact by solving problems and enhancing user experience with Acturis.
- Qualifications: Acturis system knowledge and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role involves taking ownership of tickets submitted by users into the helpdesk system, assisting users with their Broking System needs and requirements, and ensuring all incidents and requests are logged while staying within SLA’s.
Some key objectives & responsibilities will include:
- Timely Helpdesk support for all Acturis issues, queries and change configuration requests
- Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously
- Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge.
About you:
As our Acturis Operations Analyst, you’ll have good technical Acturis knowledge—having a keen eye for detail and be well-organised. You’ll be a problem solver, being able to explain complex information into simple terms. You will also have:
- Acturis system knowledge (essential) – happy to consider existing front end / broking system user transitioning to support role
- Great customer service and communication skills
- Excellent telephone manner, being able to network & build working relationships easily
- Drive and genuine passion to learn and develop on Acturis systems knowledge
Rewards & Benefits:
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover— a massive X4 of salary
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work— amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme— up to 5 days annually
About Us:
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking—while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold. We sit in a unique space between large consolidators and local brokers—big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
Acturis Operations Analyst in Huntingdon employer: Tasker & Partners
At Jensten Group, we pride ourselves on being an excellent employer, offering a supportive culture that prioritises employee well-being and professional growth. As an Acturis Operations Analyst, you will benefit from competitive salaries, generous annual leave, and comprehensive training support, all within a dynamic environment that encourages innovation and collaboration. Our commitment to employee development, coupled with unique perks like flexible benefits and discounts, makes Jensten a rewarding place to build your career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Operations Analyst in Huntingdon
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Tasker & Partners). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Tasker & Partners. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Acturis Operations Analyst in Huntingdon
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Tasker & Partners.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Tasker & Partners. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Tasker & Partners
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Tasker & Partners to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Tasker & Partners, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Tasker & Partners's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
