At a Glance
- Tasks: Join our team as an Account Handler, providing top-notch customer service and managing client relationships.
- Company: Jensten Group, a leading insurance intermediary known for its supportive culture.
- Benefits: Enjoy competitive salary, hybrid working, 27 days leave, and fantastic perks.
- Other info: Dynamic team environment with great opportunities for training and career progression.
- Why this job: Make a real impact in the insurance industry while developing your skills and career.
- Qualifications: Medical Malpractice background preferred; excellent communication and customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
The role
We’re looking for a motivated and driven Account Handler to join the Enhance team in our Specialist division at Jensten Group. The main aim of the role is working in the Broking team in a client-facing role, with some training given for back-office support capacity for our online portal. You will be responsible for providing exceptional customer service, conducting market research, and helping clients navigate the complexities of Medical Malpractice insurance. After initial training on offline business, your role will be to support our online platform team – dealing with queries, changes, and new business.
Relationship management is an important part of your role, and you will be expected to develop and maintain strong relationships with clients and underwriters. Some key objectives & responsibilities will include:
- Have your own caseload of renewals to invite in good time, chase and bind issuing documents, whilst working with the client during the year on midterm adjustments and queries.
- Working on the telephone and via email.
- Proactively manage the post-quote follow-up and progression of both new business and renewal quotes, including contacting clients pre-renewal to assess their requirements.
- Take ownership of any remarketing or re-broking of new and renewal business as required, involving direct discussions with underwriters via phone or face-to-face meetings.
- Contribute to the Division’s income function by ensuring renewal retention exceeds divisional targets, answering incoming calls, and dealing with queries.
- Ensure that all work is FCA compliant and provide the highest level of customer service to our potential and existing clients.
About you
As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. Having a Medical Malpractice background (ideally in Aesthetics), you’ll enjoy working in a dynamic small team with a hands-on approach and the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:
- Insurance background - Medical Malpractice essential, Aesthetics ideally.
- Relevant qualifications (e.g. Cert CII) or working towards.
- Great customer service skills.
- Excellent telephone manner, being able to network & build working relationships easily.
- Drive and genuine passion to learn and develop within Insurance.
- Worked in a similar role previously, with experience of working with Insurers and clients.
- Able to use initiative and can multi-task, updating relevant systems and admin.
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with Hybrid working options.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover - a massive X4 of salary.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking - while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
Account Handler- Aesthetics Jensten Group · Gloucester · employer: Tasker & Partners
Jensten is an exceptional employer, offering a dynamic work environment where entrepreneurial spirit meets robust support for employee growth. With a strong focus on integration and cultural alignment during acquisitions, employees are empowered to influence change and drive meaningful outcomes in a rapidly expanding business. Our commitment to putting clients and people first fosters a collaborative culture that values innovation, engagement, and personal development across our 50 UK and Ireland locations.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler- Aesthetics Jensten Group · Gloucester ·
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Tasker & Partners). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Tasker & Partners. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Handler- Aesthetics Jensten Group · Gloucester ·
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Tasker & Partners.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Tasker & Partners. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Tasker & Partners
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Tasker & Partners to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Tasker & Partners, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Tasker & Partners's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
