Account Handler - Aesthetics Jensten Group · Gloucester ·

The role

We’re looking for a motivated and driven Account Handler to join the Enhance team in our Specialist division at Jensten Group. The main aim of the role is working in the Broking team in a client-facing role, with some training given for back-office support capacity for our online portal. You will be responsible for providing exceptional customer service, conducting market research, and helping clients navigate the complexities of Medical Malpractice insurance. After initial training on offline business, your role will be to support our online platform team – dealing with queries, changes, and new business.

Relationship management is an important part of your role, and you will be expected to develop and maintain strong relationships with clients and underwriters. Some key objectives & responsibilities will include:

• Have your own caseload of renewals to invite in good time, chase and bind issuing documents, whilst working with the client during the year on midterm adjustments and queries.
• Working on the telephone and via email.
• Proactively manage the post-quote follow-up and progression of both new business and renewal quotes, including contacting clients pre-renewal to assess their requirements.
• Take ownership of any remarketing or re-broking of new and renewal business as required, involving direct discussions with underwriters via phone or face-to-face meetings.
• Contribute to the Division’s income function by ensuring renewal retention exceeds divisional targets, answering incoming calls, and dealing with queries.
• Ensure that all work is FCA compliant and provide the highest level of customer service to our potential and existing clients.

About you

As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. Having a Medical Malpractice background (ideally in Aesthetics), you’ll enjoy working in a dynamic small team with a hands-on approach and the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

• Insurance background - Medical Malpractice essential, Aesthetics ideally.
• Relevant qualifications (e.g. Cert CII) or working towards.
• Great customer service skills.
• Excellent telephone manner, being able to network & build working relationships easily.
• Drive and genuine passion to learn and develop within Insurance.
• Worked in a similar role previously, with experience of working with Insurers and clients.
• Able to use initiative and can multi-task, updating relevant systems and admin.
• Acturis systems knowledge & experience (ideally).

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you.
• Group Life Assurance cover - a massive X4 of salary.
• 3 months Maternity, Paternity & Adoption leave all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually.

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking - while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.