Account Handler One Broker · Cambridge ·

Are you looking to take the next step in your insurance career? One Broker is excited to welcome an experienced professional to our successful Personal Lines team in Cambridge. This is a fantastic opportunity to join a friendly, collaborative office of 40+ specialists, where your knowledge and skills will help clients secure the right home insurance cover—both standard and non-standard.

As someone with insurance experience, you’ll hit the ground running, building on your existing expertise while benefiting from ongoing training and support. You’ll deepen your understanding of our household products, refine your advisory skills, and play a key role in guiding clients through their insurance needs. From day one, you’ll be part of a team that values professionalism, growth, and a positive working environment. Initially, you’ll work full-time in the office, with the option for hybrid working after probation.

• Check new policy documentation for accuracy and issue to clients or liaise with insurers.
• Negotiate and invite renewal of allocated client policies.
• Ensure client records accurately reflect current cover, including sums insured, perils, excesses, extensions, and exclusions.
• Process mid-term adjustments promptly and accurately.
• Respond to client enquiries, managing expectations effectively.
• Maintain an effective diary system.
• Liaise with the Claims department regarding queries and reports.

• Previous insurance experience, ideally within personal lines or household products.
• Excellent communication skills and proactive approach to client service.
• Good understanding of Microsoft Word, Excel, and Outlook.
• Strong problem-solving and organisational skills.
• A genuine interest in developing your career within insurance broking.
• Desire to work towards CII qualifications (not essential but encouraged).

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you.
• Group Life Assurance cover.
• 3 months Maternity, Paternity & Adoption leave all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually.

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars. Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first.

Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit. Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK. We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business. And that’s why you should join us.