Account Handler - Corporate Insurance One Broker · Norwich ·

We’re excited to be recruiting a Corporate Account Handler to join our established and supportive team at One Broker, part of the growing Jensten Group.

If you have experience in Commercial Insurance and are ready to take the next step into a corporate role, this is a fantastic opportunity to grow your career with a forward-thinking, people-focused brokerage.

While Jensten has recently celebrated surpassing 1,000 employees, our Norwich office retains a warm, close-knit feel, with a team of over 70 friendly and supportive colleagues. Our Corporate division delivers tailored Commercial insurance solutions to a wide variety of clients across multiple sectors, offering plenty of variety and challenge.

You’ll start in our Norwich office, and once you’ve completed your probation, you’ll have the flexibility to move to a hybrid working model. We also offer free on-site parking, making your commute that bit easier.

Key objectives & responsibilities will include:

• Provide administration support for Account Executives in obtaining new business quotations and arranging cover, checking new policy documentation for accuracy and liaising with clients or insurers.
• Processing mid-term adjustments and quarterly declarations.
• Dealing with clients’ day-to-day enquiries promptly and managing expectations.
• Referring technical queries to relevant Account Executives, Handlers, and Directors.
• Negotiating and inviting renewal of allocated clients’ policies.
• Ensuring all client records reflect current risk details, including sums insured, perils, excesses, extensions, and exclusions.
• Attaining cross-sell / up-sell opportunities on policies.
• Liaising with Claims department over claims queries and reports.
• Creating invoices and credit notes for New Business, Renewals, and Mid-Term Adjustments in line with the Broking Manual.
• Actioning meeting minutes from Account Executives and updating the system accordingly.

About You

As a Corporate Account Handler, you’ll bring solid Commercial Insurance knowledge and a passion for delivering exceptional client service. Strong diary management, effective planning, organizational skills, and the ability to meet deadlines are key to success. Collaboration is essential—you’ll work closely with Account Executives, fellow Handlers, and Claims colleagues to support a diverse portfolio of policies.

Other skills/requirements:

• Strong customer service skills gained within an insurance setting.
• CII Qualifications or a desire to work towards these (not essential).
• Experience using Acturis (advantageous).

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• 27 days annual leave (including a day off for your birthday and another for a religious holiday of your choice) plus bank holidays.
• Auto-enrollment into our pension scheme (5% employer contribution).
• Flex-benefits—flexible benefits tailored to your needs.
• Group Life Assurance cover.
• 3 months paid Maternity, Paternity & Adoption leave.
• Support for professional qualification studies relevant to your role.
• Perks at work—discounts on cinema tickets, meals, luxury items, etc.
• Holiday purchase scheme—up to 5 days annually.

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, focusing on business, property, construction, manufacturing, and haulage. We also offer specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes, charities, and classic cars.

Jensten is a leading UK insurance intermediary group known for putting clients and people first. Since 2018, we’ve built a standout business through scale, expertise, and entrepreneurial spirit.

Operating through six divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly and through trusted partners.

Thanks to growth and acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP, with more than 1,000 employees across 35 locations and 85 franchise holders nationwide.

We bridge the gap between large consolidators and local brokers—offering scale and agility, maintaining a client-focused culture.

And that’s why you should join us.

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