Projects & Operations Assistant Jensten Group · London - Marlow House

Overview

Jensten is entering a new phase of growth with the backing of Bain Capital (subject to FCA approval), a leading global private investment firm. This partnership enables us to invest in technology, scale our operations, and expand across the UK.

As part of our AI-first approach, we’re embedding automation, data, and smart tools across the business to drive smarter decision-making and operational efficiency.

We’re looking for a motivated individual at the early stage of their career to join us as a Projects & Operations Assistant, supporting strategic initiatives and working closely with senior stakeholders across our Executive Committee. This is a high-impact, entry-level opportunity offering exceptional exposure to business transformation, project delivery, and operational leadership in a fast-paced, evolving environment.

The role is based in our central London office (Lloyds Avenue, EC3N 3AA) at least four days a week, with flexibility to work remotely one day per week.

Responsibilities

• Supporting the planning, coordination, and tracking of strategic projects across the business.
• Assisting in the preparation of reports, board packs, and presentations for senior leadership and governance meetings.
• Coordinating cross-functional meetings, capturing actions, and ensuring timely follow-up.
• Conducting research and analysis to support operational improvements and decision-making.
• Helping to identify opportunities for automation and process optimisation in line with our AI-first strategy.
• Collaborating with teams across the Group to ensure smooth execution of initiatives and alignment with business goals.
• Maintaining accurate documentation and project records, ensuring visibility and accountability.
• Supporting internal communications and stakeholder engagement around key projects and change initiatives.

Qualifications

About you:

This role is ideal for someone at the early stage of their career who’s curious, analytical, and eager to contribute to strategic projects while learning from senior leaders. You’ll be working closely with our Executive Committee, gaining exposure to high-level decision-making and helping drive operational improvements across the business.

You will also have:

• A strong interest in business strategy, project management, or operations.
• Excellent communication and organisational skills, with the ability to manage multiple tasks and priorities.
• A proactive and solutions-focused mindset, with a desire to take ownership and deliver results.
• Confidence engaging with senior stakeholders and working collaboratively across teams.
• High attention to detail when preparing reports, presentations, and governance materials.
• A flexible approach to problem-solving and adapting to change.
• Familiarity with Microsoft Office and digital collaboration tools; interest in AI, automation, or data-driven decision-making is a plus.
• A positive attitude and willingness to learn in a fast-paced, evolving environment.

Benefits

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with an annual pay review and bonus scheme
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto-enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits – a range of flexible benefits to choose from, tailored to what matters most to you
• Group Life Assurance cover
• 3 months fully paid Maternity, Paternity & Adoption leave
• Perks at Work – amazing discounts on cinema tickets, meals out, luxury items and more
• Holiday purchase scheme – up to 5 additional days annually

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.