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For Companies At a Glance
- Tasks: Join a supportive team and learn the insurance industry while delivering tailored solutions.
- Company: Basil Fry, part of Jensten Group, a leading UK insurance intermediary.
- Benefits: Competitive salary, 27 days leave, pension scheme, and amazing perks.
- Why this job: Kickstart your career in insurance with full training and growth opportunities.
- Qualifications: Strong communication skills and a desire to develop in the insurance sector.
- Other info: Dynamic office environment with a focus on client satisfaction and professional development.
The predicted salary is between 20000 - 30000 £ per year.
Due to continued growth, Basil Fry (part of the Jensten Group) is seeking an additional Trainee Account Handler to join our friendly and client-focused Commercial team. Founded in 1970, Basil Fry has built an in-depth knowledge of the removals, storage, and self-storage industries. Over more than fifty years of trading, our expertise has enabled us to deliver a broad range of specialist insurance solutions, in-house claims services, and market-leading risk management support. You’ll be working within a team of approximately 20, and a wider office of 45, based at our modern Leatherhead site—just a short walk from the station and bus routes. This is a full-time, office-based role, Monday to Friday, 9:00 am to 5:15 pm.
Key objectives & responsibilities
- Working closely with your Account Executive to deliver tailored insurance solutions and risk management advice.
- Supporting the handling of renewals, mid-term adjustments, and new business by learning how to assess risk, gather client details, and liaise with insurers.
- Preparing renewal quotations and following up with customers to help achieve retention and growth targets.
- Building strong relationships with clients and learning how to provide solutions via phone and email.
- Responding promptly to client queries under supervision and keeping accurate records of all communications.
- Managing a variety of administrative tasks, including processing documentation, updating systems, and maintaining accurate records.
- Answering incoming calls and directing queries to the right team members, ensuring every client receives excellent service.
- Supporting credit control activities by monitoring outstanding payments and assisting with follow-up communications.
- Ensuring compliance with internal procedures, customer service standards, and external regulations (e.g., FCA).
About you
As one of our Trainee Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. Previous insurance experience is not required, but you should have:
- Work experience gained in a professional office environment (desirable).
- An understanding of Microsoft Word, Excel and Outlook.
- Strong communication and problem-solving skills.
- A sincere interest in developing a career within the insurance/broking sector.
- A desire to work towards CII Qualifications (fully supported).
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit. Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK. We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.
Trainee Account Handler in Leatherhead employer: Tasker & Partners
Contact Detail:
Tasker & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Account Handler in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Basil Fry or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to account handling and insurance. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the Trainee Account Handler role and how you see yourself growing within the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Basil Fry.
We think you need these skills to ace Trainee Account Handler in Leatherhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Account Handler role. Highlight any relevant skills or experiences that align with what we’re looking for, like communication skills and attention to detail.
Show Your Enthusiasm: Let us know why you’re excited about joining our team at Basil Fry! A genuine interest in the insurance industry and a desire to learn will definitely catch our eye.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Tasker & Partners
✨Know Your Stuff
Before the interview, take some time to research Basil Fry and the insurance industry. Understand their services, especially in removals and storage, and be ready to discuss how you can contribute to their client-focused approach.
✨Show Off Your Communication Skills
As a Trainee Account Handler, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated in past roles or experiences.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to solve problems or handle difficult situations. Be prepared to share these examples during the interview, as they’ll want to see how you approach challenges and find solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process for new hires or how success is measured in the team. It’s a great way to engage with your interviewers.
