Business Support Assistant Jensten Group · London - Marlow House

Overview

Jensten has entered an exciting new chapter with the backing of Bain Capital (subject to FCA approval), a leading global private investment firm. This partnership marks a significant milestone in our journey, enabling us to accelerate growth, invest in technology and operations, and expand our footprint across the UK.

As part of our AI-first approach, we’re embedding smart tools and automation across the business to drive efficiency and free up time for high-value work.

We’re looking for a proactive and organised individual at the early stage of their career to join us as a Business Support Assistant, providing direct support to our CEO, COO, CFO, and wider Executive Committee. This is a high-impact, entry-level opportunity offering exceptional exposure to senior leadership, and a chance to build core business and operational skills in a fast-paced, professional environment.

The role is based in our central London office (Lloyds Avenue, EC3N 3AA) at least four days a week, with flexibility to work remotely one day per week.

Responsibilities

• Manage complex diaries for the CEO, COO, and CFO, including scheduling meetings, travel, and accommodation.
• Handle incoming enquiries and correspondence for the Executive Committee, responding or escalating as appropriate.
• Prepare high-quality documents, reports, presentations, and briefing materials.
• Support governance activities, including minute-taking and preparing/distributing meeting packs.
• Coordinate and support internal events such as Away Days, office events, and Group Roadshows.

• Identify opportunities to streamline executive support processes, including the use of AI tools and automation to improve efficiency and reduce manual tasks.
• Conduct research and present findings on topics provided by the Executive Committee.

• Liaise with suppliers and contractors and support the wider Facilities team with office coordination.
• Follow up on meeting actions and contribute to engagement initiatives across the Group.

About you

This role is ideal for someone at the early stage of their career who’s keen to learn, shows initiative, and is looking to build a strong foundation in business operations and executive support. You’ll be working closely with our CEO, COO, CFO, and Executive Committee, gaining valuable exposure to senior leadership and contributing to high-level activity in a fast-paced, professional environment.

You will also have:

• A strong interest in business administration, executive support, or operations.
• Excellent organisational and time management skills, with the ability to juggle multiple priorities.
• Confident communication and relationship-building abilities, with a professional approach to engaging across all levels of the business.
• A proactive mindset and a willingness to take ownership of tasks and deliver results.
• High attention to detail and accuracy when preparing documents, reports, and governance materials.
• Comfort working independently and collaboratively, with a positive and solutions-focused attitude.
• Discretion and professionalism when handling sensitive information and communications.
• Familiarity with Microsoft Office and digital tools; interest in AI and automation is a plus.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with an annual pay review and bonus scheme
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto-enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits – a range of flexible benefits to choose from, tailored to what matters most to you
• Group Life Assurance cover
• 3 months fully paid Maternity, Paternity & Adoption leave
• Perks at Work – amazing discounts on cinema tickets, meals out, luxury items and more
• Holiday purchase scheme – up to 5 additional days annually

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.