Account Handler

The role involves working as an Account Handler (Commercial Insurance) at the Jensten Group, primarily focusing on the Renewals book of business while also having the opportunity to engage with New Business elements. The main purpose of the role is to retain and renew clients from the book of business, handle midterm adjustments, and assist with client queries.

Some key objectives and responsibilities include:

• Offering and presenting insurance solutions, including policies and risk management solutions, to secure renewals and/or new business.
• Assisting in team performance through regular communication with colleagues and managers to raise concerns and provide solutions.
• Identifying and pursuing cross-selling, up-selling, and similar opportunities.
• Utilising leads provided by the company and developing new ways to increase quote volume.
• Achieving or exceeding agreed volumes of Quotes/Sales/Income from all marketing sources, including personal prospecting activity.
• Negotiating competitive terms with product/service providers to satisfy client requirements.
• Handling invoicing of premiums due, including effective credit control when necessary.
• Understanding clients' business operations, opportunities, risks, and their approach to risk management and insurance.
• Ensuring compliance with local procedures, customer service standards, and external compliance regulations, e.g., FCA.

As an Account Handler, you should possess excellent communication and written skills, a keen eye for detail, and a desire for continuous development. You will ideally have:

• An insurance background, especially in Commercial (essential).
• Relevant qualifications (e.g., Cert CII) or be working towards them (ideally).
• Great customer service skills.
• An excellent telephone manner, with the ability to network and build working relationships easily.
• A drive and genuine passion to learn and develop within the insurance sector.
• Experience in a similar role, working with insurers and clients.
• The ability to use initiative and multi-task, updating relevant systems and admin.
• Knowledge and experience of Acturis systems (ideally).

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with hybrid working options (3 in the office and 2 from home once settled in).
• 27 days annual leave (including a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits - a range of flexible benefits to choose from that are most important to you.
• Group Life Assurance cover - a massive X4 of salary.
• 3 months maternity, paternity & adoption leave, all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items, etc.
• Holiday purchase scheme - up to 5 days annually.

Launched in 2018, Jensten is one of the UK's largest independent broking groups, placing over £650m GWP into the market through retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We aim to maintain a client-focused culture while delivering insurance distribution excellence.