Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.
You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.
A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.
Key responsibilities
- Fill gaps in rotas and arrange shift cover, including at short notice.
- Adapt staffing arrangements and manage competing priorities to meet operational needs.
- Answer calls from staff and provide support with issues arising during their shifts.
- Carry out welfare calls to staff working overnight.
- Respond to staff and client enquiries professionally and efficiently.
- Maintain and update staff files, following up with employees to obtain missing or updated documentation.
- Maintain accurate records, update spreadsheets, and provide clear handovers.
- Escalate urgent issues to the appropriate manager.
- A valid SIA license
- A full UK manual driving license
- The ability to remain calm under pressure and respond confidently to unexpected changes
- Strong problem-solving skills and a flexible, resourceful approach
- Strong attention to detail and organisation skills
- Good verbal and written communication skills
- Proficiency in Microsoft Excel and other Microsoft Office applications
- The ability to prioritise tasks and work independently
- A professional and helpful approach when dealing with staff and clients
Out-of-Hours Customer Support Salford employer: TASK
At Task, we pride ourselves on being an excellent employer, especially for the Pre-Construction Commercial Manager role in our vibrant London Knightsbridge office. Our collaborative and entrepreneurial work culture fosters innovation and allows you to make a tangible impact from day one, while our commitment to employee growth is reflected in our competitive salary, generous holiday allowance, and comprehensive benefits package, including private medical insurance and a pension contribution. Join us as we shape the future of fit-out projects and enjoy the unique opportunity to grow alongside a company that values transparency and trust.
