At a Glance
- Tasks: Support our security operations and ensure shifts are covered outside normal hours.
- Company: Join a dynamic team at Task Personnel Solutions in Ashton-under-Lyne.
- Benefits: Flexible hours, competitive pay, and the chance to develop your problem-solving skills.
- Other info: Perfect for those looking to gain experience in customer support and operations.
- Why this job: Be the hero behind the scenes, keeping operations running smoothly under pressure.
- Qualifications: SIA license, driving license, and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Out-of-Hours Customer Support Ashton-under-Lyne
Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.
You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.
A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.
Key responsibilities
- Fill gaps in rotas and arrange shift cover, including at short notice.
- Adapt staffing arrangements and manage competing priorities to meet operational needs.
- Answer calls from staff and provide support with issues arising during their shifts.
- Carry out welfare calls to staff working overnight.
- Respond to staff and client enquiries professionally and efficiently.
- Maintain and update staff files, following up with employees to obtain missing or updated documentation.
- Maintain accurate records, update spreadsheets, and provide clear handovers.
- Escalate urgent issues to the appropriate manager.
- A valid SIA license.
- A full UK manual driving license.
- The ability to remain calm under pressure and respond confidently to unexpected changes.
- Strong problem-solving skills and a flexible, resourceful approach.
- Strong attention to detail and organisation skills.
- Good verbal and written communication skills.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- The ability to prioritise tasks and work independently.
- A professional and helpful approach when dealing with staff and clients.
Out-of-Hours Customer Support Ashton-under-Lyne employer: TASK
At Task, we pride ourselves on being an excellent employer, especially for the Pre-Construction Commercial Manager role in our vibrant London Knightsbridge office. Our collaborative and entrepreneurial work culture fosters innovation and allows you to make a tangible impact from day one, while our commitment to employee growth is reflected in our competitive salary, generous holiday allowance, and comprehensive benefits package, including private medical insurance and a pension contribution. Join us as we shape the future of fit-out projects and enjoy the unique opportunity to grow alongside a company that values transparency and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Customer Support Ashton-under-Lyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TASK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TASK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Out-of-Hours Customer Support Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TASK:Your cover letter is your chance to shine! Tell us why you want to work at TASK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TASK!
How to prepare for a job interview at TASK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
