Out-of-Hours Customer Support Ashton-under-Lyne

Out-of-Hours Customer Support Ashton-under-Lyne

Task Personnel Solutions is looking for a reliable and organised individual to join our out-of-hours customer support team in Manchester.

You will be a key point of contact for staff and clients, supporting our security operations outside normal office hours and helping ensure shifts are covered and staff are supported.

A key part of this role is remaining calm under pressure, responding effectively to last-minute changes, and finding practical solutions to keep operations running smoothly.

Key responsibilities

• Fill gaps in rotas and arrange shift cover, including at short notice.




• Adapt staffing arrangements and manage competing priorities to meet operational needs.




• Answer calls from staff and provide support with issues arising during their shifts.




• Carry out welfare calls to staff working overnight.




• Respond to staff and client enquiries professionally and efficiently.




• Maintain and update staff files, following up with employees to obtain missing or updated documentation.




• Maintain accurate records, update spreadsheets, and provide clear handovers.




• Escalate urgent issues to the appropriate manager.




• A valid SIA license.




• A full UK manual driving license.




• The ability to remain calm under pressure and respond confidently to unexpected changes.




• Strong problem-solving skills and a flexible, resourceful approach.




• Strong attention to detail and organisation skills.




• Good verbal and written communication skills.




• Proficiency in Microsoft Excel and other Microsoft Office applications.




• The ability to prioritise tasks and work independently.




• A professional and helpful approach when dealing with staff and clients.