At a Glance
- Tasks: Deliver engaging public tours and manage City Hall's artefacts and collections.
- Company: Belfast City Hall, a historic and vibrant landmark.
- Benefits: Earn £14.35 per hour plus holiday pay, with potential contract extension.
- Other info: 37 hours per week with opportunities for professional growth.
- Why this job: Join a dynamic team and enhance visitor experiences in a beautiful setting.
- Qualifications: Experience in tour services, customer-facing roles, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 30000 £ per year.
Main purpose of job:
- To be responsible to the Function Management Assistant for the delivery of an efficient and effective public tour service and visitor experience within the City Hall and its grounds.
- The provision of bespoke private tours on foot of requests by civic dignitaries, elected members or senior officers.
- The operation of a booking system for both commercial and non-commercial tours and exhibition visits in City Hall, and assisting with the associated debtors’ invoicing processes where so required.
- Assisting with the management of City Hall’s artefacts and artworks collections, including the display, interpretation, cataloguing, storage, reproduction, loaning and security of all items held.
- Assisting where required in the provision of the other services delivered by the Unit and the carrying out of general administrative tasks.
- Ensuring that the council’s reputation is preserved and enhanced in the delivery of the specified services, and that visitors receive the highest levels of professionalism, political sensitivity and customer care.
Essential Criteria:
- Applicants must, as at the closing date, be able to demonstrate by providing personal and specific examples, at least one year’s relevant experience in each of the following three areas:
- a) delivery of tour service and visitor experience;
- b) working in a customer facing environment, which must include cash handling duties;
- c) using Microsoft Office and other specialised software to create service-based reports and statistics.
Other Information:
- Location: Belfast City Hall
- Hours: 37 hours per week
- Salary: £14.35 per hour plus holiday pay
- Start: 17 April to end of June (possible extension to contract)
- Closing Date: 15 June
If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Temporary Tours and Collections Assistant City Hall Belfast employer: Task Recruitment
As a Temporary Tours and Collections Assistant at City Hall Belfast, you will be part of a vibrant team dedicated to delivering exceptional visitor experiences in a historic setting. The role offers a supportive work culture that values professionalism and customer care, with opportunities for personal growth and skill development in a unique environment. Enjoy the benefits of working in a prestigious location while contributing to the preservation and enhancement of the council's reputation.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Tours and Collections Assistant City Hall Belfast
✨Tip Number 1
Get to know the City Hall and its collections inside out! Familiarise yourself with the artefacts and artworks, as well as the tour routes. This will not only boost your confidence but also impress during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face while delivering tours or handling inquiries. Role-playing with a friend can help you articulate your responses smoothly.
✨Tip Number 3
Network like a pro! Connect with people in the tourism and events industry on LinkedIn. Engaging with professionals can lead to valuable insights and even job leads.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Temporary Tours and Collections Assistant City Hall Belfast
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your relevant experience in delivering tour services and working in customer-facing roles. Use specific examples that showcase your skills and how they relate to the job description.
Tailor Your CV:Don’t just send out a generic CV! Tailor it to match the requirements of the Tours and Collections Assistant role. Emphasise your cash handling experience and any familiarity with Microsoft Office or similar software.
Be Professional and Personable:Remember, this role is all about providing an excellent visitor experience. Make sure your application reflects your professionalism and customer care skills. A friendly tone can go a long way!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your CV in as soon as you can through our website!
How to prepare for a job interview at Task Recruitment
✨Know Your Tours
Familiarise yourself with the City Hall's history and key artefacts. Be ready to discuss specific tours you've delivered in the past, highlighting your ability to engage visitors and create memorable experiences.
✨Customer Service is Key
Prepare examples that showcase your experience in customer-facing roles. Think about times when you handled cash transactions or resolved visitor issues, demonstrating your professionalism and care for customer satisfaction.
✨Tech Savvy
Brush up on your Microsoft Office skills, especially Excel and Word, as you'll need to create reports and manage bookings. Consider bringing a sample report or statistic you've worked on to show your proficiency.
✨Show Your Team Spirit
This role involves working closely with others, so be ready to discuss how you collaborate with colleagues. Share examples of how you've contributed to a team environment, especially in delivering services or managing collections.
