FT Customer Support Administrator
Our client one of Northern Ireland's most successful Healthcare & Laboratory supplies distributor and manufacturer. With operations in both Northern Ireland and the Republic of Ireland, their organisation promotes market- leading products to a wide range of healthcare professionals, hospitals and industrial laboratories.
PURPOSE OF ROLE
The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment.
Experience Profile Required:
The principal skills and experiences which the successful candidate will be able to demonstrate are:
• 2 + Years experience in a similar role
• Excellent English (both written and spoken)
• Competent is using Microsoft Office suite of applications (MS Excel and Word experience)
• Accurate, articulate, courteous, friendly telephone manner, ability to work well under pressure, flexible, detailed and completely dedicated to work schedule.
• Independent but able to work in a team environment, together with a desire to ensure the customers experience is “world class”
• Attendance at in-house and external training courses will be also necessary
RESPONSIBILITIES and DUTIES
• Receiving, checking and entering customer orders on our ERP system (SAP)
• Dealing with customer enquiries, requests, backorders and record management.
• Liaising with Carriers/Couriers to ensure efficient & timely delivery of product to customers
• Maintaining Quality systems and procedures
• Managing Customer back orders.
• Supporting Sales Team & Managers
• Liaising with the accounts department to resolve accounts queries
• Dealing with product returns and credit notes.
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
Essential Criteria
Qualifications & experience:
• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
• Excellent verbal & written communication skills
• Working knowledge of SAP is desirable
• A good working knowledge of Microsoft Office Applications (MS Excel & Word)
• 3rd level qualification desirable but not essential (experience in a similar role preferred)
KEY SKILLS
• Excellent numerical skills
• Strong analytical and problem-solving skills.
• Strong MS Excel skills
The successful candidate will be:
• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner.
• Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
• Independent but able to work in a team environment, supporting team objectives.
OTHER INFORMATION:
Location: Belfast BT3 (Airport Road)
Salary: 23-25k
Hours: 37.50 per week 9.00-5.00 Monday to Friday
Holidays : 21.50 days holidays + Bank and Public holiday
Closing Date : 1st October 26
If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants.
The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Permanent Customer Support Administrator Belfast BT3 in Holywood employer: Task Recruitment
Task Recruitment is an excellent employer, offering a supportive and professional work environment in the vibrant city of Belfast. With competitive pay rates and flexible short-term opportunities, employees can gain valuable experience while enjoying a friendly and welcoming culture. The company prioritises employee growth and development, making it an ideal choice for those looking to enhance their skills in a dynamic office setting.
