At a Glance
- Tasks: Engage with visitors, manage admissions, and maintain cleanliness at Belfast Zoo.
- Company: Belfast Zoo, a vibrant and educational environment for all ages.
- Benefits: Earn £13.47 per hour, plus holiday pay, while working in a fun setting.
- Other info: Flexible hours, including weekends and bank holidays, with opportunities for growth.
- Why this job: Join a passionate team and make a difference in visitor experiences at the zoo.
- Qualifications: Experience in customer service and cleaning duties is essential.
The predicted salary is between 13 - 16 £ per hour.
Main purpose of job
To be responsible to the Shift Supervisors for the operation of all front of house and customer service duties, including admissions, the visitors centre and souvenir shop functions. To ensure a high standard of customer service and cleanliness on the site.
Summary of responsibilities and personal duties
- To deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and participating in all zoo wide promotions.
- To promote and process membership schemes, including issuing and re-issuing membership cards and maintaining the database.
- To carry out all duties required in the souvenir shop including selling goods, re-stocking, maintaining stock levels to satisfy customer needs, receiving and checking goods inwards, signing delivery notes, pricing and merchandising as required.
- To ensure service and stock levels maximise sales and comply with Trading Standard regulations.
- To carry out regular stock checks and provide accurate information to management as required.
- Conducting basic analysis on sales trends to help with stock replenishment.
- To maintain cleanliness levels on the site, removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining administration building in accordance with council procedures.
- To undertake general and specific cleaning duties, individually or as part of a team throughout all parts of the site; for example, sweeping, mopping, polishing, litter picking and other relevant duties, of all public and staff areas, and toilets.
- To operate and use mechanical and electrical cleaning and polishing equipment.
- To assist and take part in the organisation of promotional campaigns, events and activities.
- To assist in the preparation of display material for exhibitions and education projects.
Essential criteria
Experience: Applicants must, as at the closing date, be able to demonstrate by providing personal and specific examples of at least one year’s relevant experience in each of the following areas: dealing with enquiries and cash handling on behalf of customers; and general cleaning duties, for example public and staff toilets.
Short-listing criterion
In addition to the above experience, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of application forms can demonstrate on the application form, by providing personal and specific examples, at least two years’ relevant experience in the areas outlined above.
Other Information:
- Start Date: 23 March
- Closing Date: 9 March
- Location: Belfast Zoo
- Hours of Work: 24 hours per week (Must be able to cover bank holidays and weekends when required)
- Rate of pay: £13.47 per hour plus accrued holiday pay
If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on 02890 421047 to speak to one of our consultants. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Temporary Zoo Crew - Belfast Zoo employer: Task Recruitment
Belfast Zoo is an exceptional employer that values its staff and fosters a supportive work culture, making it an ideal place for those seeking meaningful employment. With opportunities for personal growth and development, employees can engage in diverse roles while contributing to the conservation and enjoyment of wildlife. The zoo's commitment to high standards of customer service and cleanliness ensures a rewarding experience for both staff and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Zoo Crew - Belfast Zoo
✨Tip Number 1
Get to know the zoo! Before your interview, spend some time visiting Belfast Zoo. Familiarise yourself with the layout, exhibits, and any ongoing promotions. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with visitors, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during your interview to demonstrate your suitability.
✨Tip Number 3
Show your teamwork spirit! The job involves working closely with others, so be prepared to discuss how you've collaborated in previous roles. Highlight any specific instances where you contributed to a team’s success.
✨Tip Number 4
Apply through our website! We encourage you to submit your application via the link provided. It’s the best way to ensure your CV gets seen by the right people, and who knows, you might just land that dream job at the zoo!
We think you need these skills to ace Temporary Zoo Crew - Belfast Zoo
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your relevant experience in customer service and cleaning duties. Use specific examples from your past roles to demonstrate how you've handled similar responsibilities, as this will help us see how you fit into the Zoo Crew.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the role.
Tailor Your CV:Customise your CV to match the job description. Emphasise skills and experiences that align with the responsibilities of the Zoo Crew position, like cash handling and customer interaction, to catch our eye.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we can’t wait to hear from you. Plus, it shows you’re keen on joining our team at Belfast Zoo!
How to prepare for a job interview at Task Recruitment
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills. Think about specific examples where you've dealt with enquiries or handled cash. Being able to share these experiences will show that you're ready for the front-of-house duties.
✨Show Your Cleaning Know-How
Since cleanliness is key at the zoo, be prepared to discuss your experience with cleaning duties. Have a couple of examples ready where you maintained high standards in public areas or dealt with waste management.
✨Familiarise Yourself with the Zoo
Do a bit of research on Belfast Zoo and its operations. Knowing about their exhibits, promotions, and membership schemes can help you stand out. It shows genuine interest and that you’re proactive!
✨Be Ready for Teamwork Questions
This role involves working as part of a team, so think about times when you've collaborated with others. Be ready to share how you contributed to team success, especially in busy environments like events or promotions.
