Temporary Mobile Facilities Attendant - Ormeau Park Belfast

Main purpose of job: To be responsible to the appropriate officer, to ensure that all sites and associated facilities are maintained and kept to required standards for public use and to appropriately supervise access to these facilities. To be responsible to the appropriate officer for administering bookings of facilities and for providing information and advice to customers. To be able to work flexibly across all sites to ensure the necessary high standards of service delivery are achieved.

Summary of responsibilities and personal duties:

• To provide a high standard of customer service to all customers.
• To ensure that all areas in and around the site and associated facilities are kept in a clean and hygienic condition (including litter collections).
• To act as keyholder, responsible for opening and closing and controlling access to all parts of the building and associated facilities.
• To monitor and check bookings and ensure that user access to facilities, for example, 3G pitches, are in line with bookings taken and to take appropriate remedial action as required.
• To assist with events as and when required.
• To carry out the necessary checks to ensure that all users comply with booking regulations as laid down by Belfast City Council.
• To patrol designated centre car parks in an effort to prevent vandalism to or theft from the vehicles.
• To maintain records and complete associated paperwork as required by laid down policies and procedures.
• To receive, record and secure cash in line with the cash handling procedures and issue tickets and equipment as required.
• To ensure good relations with all user groups including members of the public and respond to requests, provide guidance and deal with any complaints in relation to the site.

This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.

Essential criteria:

• Driving licence and experience: possess a full, current driving licence which enables them to drive in Northern Ireland, or have access to a form of transport which will enable them to meet the requirements of the post in full; and be able to demonstrate by providing personal and specific examples, relevant work experience of each of the following three areas: the operation of facilities, including health and safety procedures, cleaning and maintenance and associated administrative duties; dealing with members of the public, in person; and cash handling on behalf of others.

Special skills and attributes:

• Customer care skills: the ability to deal effectively with the general public and respond to a variety of customer needs.
• Organisational and work planning skills: the ability to work on their own initiative.
• Written communication skills: the ability to complete standard forms clearly and to collate information into simple written reports.
• Decision making skills: the ability to exercise judgement in the event of incidents and emergencies and any other unexpected events.
• Oral communication skills: good inter-personal skills with the ability to communicate effectively with members of the public, colleagues and others.
• Team working skills: the ability to be an effective team member, contributing to the success of the team and the achievement of objectives.
• Health and Safety awareness: an understanding of the importance of personal responsibility and that of the public in relation to health and safety compliance.

Other Information:

• Closing Date: 31 March 26
• Start Date: 20 April 26
• Location: Ormeau Park Belfast
• Hours of Work: 37 hours per week Shifts TBC - applicants should be fully flexible Sun to Sat.
• Rate of Pay: £13.47 per hour plus accrued holiday pay. Plus, weekend rates will apply.

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on 02890 421047 or 07812 017416 to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. Please note, only those candidates shortlisted may be contacted. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.