Marketing & Sales Officer Belfast (Temporary Contract)

Summary of Duties:

• Customer Service

• Actioning queries/requests from Commercial inbox
• Liaising with operational staff and external customers via e-mail and phone

• Maintaining and updating CREST contracts system
• Processing new, amended and cancelled contracts
• Archiving documents

• Dealing with invoice and payment queries from customer
• Processing the monthly, fortnightly, 6 monthly and annual invoicing and corresponding journals
• Generating the loose bag reports and logging deliveries on CRM
• Maintaining and actioning the weekly stop list

Main purpose of job:

To be responsible to the Waste Collection Manager for the promotion and development of the council's commercial waste collection service. To carry out all tasks within any agreed quality, time and budget targets.

Summary of responsibilities and personal duties:

• Promote and develop the commercial waste collection service to all commercial traders and operators within the council area.
• Negotiate with traders and liaise with the contractor's representative to ensure systems of collecting commercial waste operate as designed.
• Ensure that objectives are met within the budget.
• Ensure accurate and timely production of all information required for council or committee reports for official returns or for performance measures.
• Keep under review new development in all fields relevant to the work of the post holder and to make recommendations to relevant senior officers.
• Undertake the duties in such a way as to enhance and protect the reputation and public profile of the city council.
• Undertake such other relevant duties including attendance at meetings as may from time to time be required.
• Motivate and manage any staff, that may be assigned, to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.

This job description has been written at a time of significant organisational change, and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role.

Essential Criteria

Experience:

• Have a minimum of 5 GCSEs (Grades A-C) including English, or equivalent qualifications.
• Applicants must also be able to demonstrate by providing personal and specific examples, that they have at least one year’s relevant experience in each of the following areas:

• Sales promotion or marketing of products and/or services
• Experience dealing with and resolving customer service complaints and enquiries in a front-line role, ensuring adherence to corporate procedures
• Supervising staff on a daily basis within an office environment including programming workloads and priorities

Special skills and attributes

• People management and development skills
• Customer care skills
• Oral Communication and interpersonal skills
• Team working skills
• Analysis, problem solving and decision-making skills
• Political and corporate sensitivity skills
• Information Technology skills
• Work planning and organisational skills
• Written communication skills

Other Information:

• Start Date: 13 April 26
• Closing Date: 10th April 26
• Hours of Work: 37 hours
• Rate of Pay: £17.17ph plus accrued holiday pay
• Location: Belfast Linenhall Street

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on 02890 421047 or 07812 017416 to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.