At a Glance
- Tasks: Provide essential clerical support and assist in various business activities.
- Company: Join a dynamic team in Belfast city centre with a focus on efficiency.
- Benefits: Earn £13.47 per hour, enjoy holiday pay, and work 37 hours a week.
- Other info: Opportunity for growth and development in a collaborative setting.
- Why this job: Gain valuable experience in a supportive environment while enhancing your IT and communication skills.
- Qualifications: Strong written and oral communication skills, teamwork, and basic IT proficiency required.
The predicted salary is between 28000 - 28000 £ per year.
Main purpose of job: To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills. To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary.
Summary of responsibilities and personal duties:
- To provide a clerical support service within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail.
- To perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties.
- To provide a word processing service from draft documents or audio tapes (if required) including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations).
- To utilise a variety of basic office-related IT software packages and specific council, departmental or service IT systems as required.
- To assist in the preparation, compilation and distribution of routine statistical, performance and other information.
- To assist in the provision of a range of routine business related activities, for example, finance, Human Resources, customer support, IS/IT and general administration.
- To arrange meetings and take minutes and notes as appropriate.
- To maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail including the cover of front desk or reception duties as required.
- To use various office machinery or equipment where appropriate, for example, binders, laminators, fax machines, photocopiers, shredders or other relevant equipment.
- To know and understand individual and team goals and to prioritise own work to fulfil own area of responsibility to meet agreed standards of performance.
Employee specification
Essential criteria Special skills and attributes:
- Written communication skills: The ability to complete standard forms, draft letters from basic information provided, take accurate minutes of meetings, etc.
- Oral communication skills: The ability to provide information, advice and guidance to other staff, managers and customers in a clear and effective manner, etc.
- Team working skills: The ability to be an effective team member, contributing to the achievement of team objectives, etc.
- Customer care skills: The ability to understand the specific needs of internal and external customers and to respond in a prompt and effective manner, etc.
- Information Technology skills: The ability to input, locate, retrieve and print data from relevant information systems, etc.
Other Information:
- Location: Belfast city centre
- Start Date: 13 April 26
- Closing Date: 10 April 26
- Hourly Rate of pay: £13.47 per hour plus accrued holiday pay
- Hour of work: 37 per week
If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on 02890 421047 or 07812 017416 to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Business Support Clerk - Temp Contract Belfast employer: Task Recruitment
Join our dynamic team in Belfast City Centre as a Business Support Clerk, where you will play a vital role in delivering efficient business support services. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities to enhance your skills in a supportive environment. With competitive pay and a commitment to equal opportunities, we are dedicated to creating a rewarding workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Clerk - Temp Contract Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Task Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Task Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Clerk - Temp Contract Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Task Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Task Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Task Recruitment!
How to prepare for a job interview at Task Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
